Client Coordinator, Employee Benefits

HUB International; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Tuition financing and training

RRSP matching

Flexible benefits options

Work-life balance with flexible hours

LifeWorks EAP and wellness initiatives

Community involvement

Job summary

HUB International in Burnaby Still Creek Head Office is seeking a Senior Client Coordinator for our Employee Benefits division. The role focuses on client service, data handling, renewals, and supporting meetings and proposals.

You will work in a client-focused team, coordinating administrative tasks, maintaining renewal calendars, and preparing documents for insurers, with opportunities for growth and a stable, full-time career.

Qualifications

• Diploma in Business Administrative program or equivalent experience.
• LLQP and Life License are not required but would be an asset.
• 2-3 years’ experience in similar administrative roles.
• Strong attention to detail.
• SOLID work ethic and a ‘can-do’ attitude.
• Proficiency in Microsoft Office, especially Excel.
• Team-oriented but capable of working independently.
• Excellent written and oral communication skills.

Responsibilities

• Actively support all admin functions on client accounts.
• Organize client meetings, events, and presentations.
• Maintain renewal calendars and communicate timelines to managers.
• Prepare client documents including renewals, proposals, and history.
• Prepare spreadsheets and requests for proposals to insurers.
• Summarize insurer proposals for Advisors and clients.

Skills

Attention to detail

Teamwork

Time management

Communication

Organizational skills

Written and verbal communication

Education

Diploma in Business Administrative program

Tools

Microsoft Office Suite

Excel

Job description

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

• Competitive compensation
• Comprehensive tuition financing and career-related training and development
• Company matching RRSP contributions
• Customizable flexible benefits options for you and your family
• We promote work-life balance through flexible scheduling and hours
• A progressive employee assistance program through LifeWorks
• Mental and physical wellness initiatives
• HUB Cares: we are a company that gives back and is active in the community

Opportunity

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Senior Client Coordinator. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time Client Coordinator in our Employee Benefits Division.

The role will be based out of our Burnaby Still Creek Head Office. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre and is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

Responsibilities

• Actively support all admin functions on client accounts, as required
• Support with the organization of client meetings, events, and presentations
• Maintain accurate renewal calendars while communicating renewal timelines to Service Managers and Consultants
• Prepare client documents, including renewals, proposals, claims history and correspondence
• Prepare spreadsheets and requests for proposal to insurers
• Summarize all insurer proposals for Advisor and clients, using our qualitative and quantitative analysis templates
• Prepare sales presentations for Service Reps and Consultants
• Prepare and submit expense reports for Advisors
• Work with insurer websites to obtain client data for reports and presentations
• Support with claims handling and plan member setup
• Managing proper electronic filing of all client documentation (contracts, booklets, billings, renewals, etc.)
• Prepare mock premium billing statements for clients, as required
• Data entry into various HUB systems
• Preparing agendas and documents for team meetings
• Other duties as required

Skills, Characteristics & Qualifications

• Diploma in Business Administrative program or an equivalent combination of experience and education
• Life License Qualification Program (LLQP) and current Life License (Insurance Council of BC) is not required but would be an asset.
• 2-3 years’ experience in similar administrative roles
• Strong attention to detail
• SOLID work ethic and a ‘can-do’ attitude
• Intermediate to advanced proficiency in Microsoft Office Suite, most importantly Excel
• Proven ability to work in a team environment as well as independently
• Exceptional organizational and time management skills
• Excellent communication both written and orally

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business. We want you to be INNOVATIVE and open to sharing your ideas. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER. You work with a high degree of INTEGRITY and ACCOUNTABILITY.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Accessibility

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About HUB International

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.