TD Insurance, Senior Product Analyst, Claims

TD Bank; Markham; On-site; CAD 71,000 - 112,000; Full time

Job summary

Join a dynamic and collaborative team at an established financial institution, where you'll play a key role in enhancing claims management. As a Product Analyst, you'll analyze data, identify improvement opportunities, and support innovative solutions that drive operational efficiency and customer satisfaction. This role offers a stable work environment with ample growth opportunities, allowing you to make a meaningful impact on the claims process. If you are detail-oriented and passionate about process improvement, this is the perfect opportunity for you to thrive in your career.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Career development opportunities

Banking benefits and discounts

Qualifications

• 2+ years of experience in claims, operations, or data analysis.
• Strong analytical skills to interpret complex data.
• Proficiency in data analysis tools.

Responsibilities

• Analyze claims data to identify trends and areas for improvement.
• Collaborate to streamline workflows and improve accuracy.
• Track KPIs to measure effectiveness of initiatives.

Skills

Data Analysis

Process Improvement

Stakeholder Collaboration

Problem-solving

Communication

Education

Bachelor's degree in Business

Bachelor's degree in Data Analytics

Bachelor's degree in Insurance

Tools

Excel

SQL

Power BI

Tableau

Job description

time left to apply End Date: May 19, 2025 (7 days left to apply)

job requisition id R_1418121

Work Location:

Markham, Ontario, Canada

Hours:

35

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

Product Management

Pay Details:

$71,000 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

The Claims Excellence Team is at the forefront of transforming claims management, focusing on improving efficiency, accuracy, and customer satisfaction. We are dedicated to driving operational improvements, enhancing team performance, and implementing innovative solutions to deliver an exceptional claims experience.

As part of our dynamic and collaborative team, you’ll have the opportunity to shape the future of claims management while contributing to our mission of excellence.

Job Description

We are seeking a detail-oriented and analytical individual to join our Claims Excellence Team as a Product Analyst. In this role, you will play a critical part in identifying improvement opportunities, analyzing data, and supporting the implementation of innovative solutions. Your insights will directly contribute to enhancing operational efficiency, team performance, and customer satisfaction across the claims process.

Key Responsibilities:

• Data Analysis & Reporting: Analyze claims data to identify trends, root causes, and areas for improvement. Develop and present clear, actionable insights to stakeholders.

• Process Improvement: Collaborate with team members to identify inefficiencies in claims operations and propose solutions to streamline workflows and improve accuracy.

• Performance Monitoring: Track key performance indicators (KPIs) to measure the effectiveness of initiatives and ensure alignment with organizational goals.

• Stakeholder Collaboration: Work closely with cross-functional teams, including CFLVS leadership, claims advisors, fraud, customer experience, claims journey, practice management, workforce management, and BOC to ensure seamless implementation of new processes and tools.

• Innovation & Automation: Support the exploration and integration of technology solutions, such as automation tools or data visualization platforms, to enhance claims management.

• Documentation & Training: Assist in creating process documentation and training materials to support the adoption of new tools and procedures.

Job Requirements

• Bachelor’s degree in Business, Data Analytics, Insurance, or a related field is preferred.

• 2+ years of experience in claims, operations, or data analysis (insurance industry experience preferred).

• Strong analytical skills with the ability to interpret complex data and deliver actionable recommendations.

• Proficiency in data analysis tools such as Excel, SQL, or BI platforms (e.g., Power BI, Tableau).

• Excellent communication and presentation skills to convey insights effectively to stakeholders.

• Problem-solving mindset with a passion for process improvement and innovation.

• Knowledge of claims processes or insurance industry trends is a plus.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific