Auto Claims Advisor I

TD; Ajax; On-site; CAD 49,000 - 74,000; Full time

Job summary

Join a leading Canadian insurance provider as an Auto Claims Advisor. Support customers after accidents, ensuring their needs are met while managing claims from start to finish. This role emphasizes customer service, analytical skills, and teamwork in a fast-paced environment.

Benefits

Health and wellness benefits

Retirement plans

Paid time off

Career development

Recognition programs

Qualifications

• One or more years of claims adjusting experience preferred.
• Active pursuit of CIP designation or relevant education is an asset.

Responsibilities

• Support customer claims from start to finish.
• Gather and verify information from all sources to resolve claims.
• Collaborate with internal teams and external vendors.

Skills

Customer Service

Time Management

Negotiation

Communication

Analytical Skills

Education

CIP designation

Job description

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Work Location: Ajax, Ontario, Canada

Hours: 35

Line Of Business: TD Insurance

Pay Details: $49,050 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies are designed to allow salary progression over time as you grow in your role. The actual offered pay may vary based on your skills, experience, knowledge, location, and organizational needs. We encourage candidates to discuss compensation openly with recruiters.

Job Description: TD Insurance, part of TD Bank Group, aims to provide legendary experiences and trusted advice to customers. We offer a wide range of insurance products including credit protection, life, health, travel, home, and auto insurance. Serving over three million clients through more than 1,000 branches and online, we are a leading provider in Canada with two main lines of business: General Insurance and Life and Health.

Our team at TD Insurance Auto Centre provides a comprehensive service for auto claims, making it easy for customers to drop off vehicles, rent replacements, and consult claims professionals in one location. We focus on building long-lasting relationships by delivering personalized and trusted advice.

Job Details: We seek compassionate and analytical professionals with strong customer service skills to join our team. As an Auto Claims Advisor, you will support customers immediately after accidents, ensuring they feel supported and their needs are met.

What You'll Do:

• Support customer claims from start to finish, including arranging towing, setting up appraisals, and explaining coverage.
• Gather and verify information from all sources to resolve claims thoroughly.
• Reconcile estimates from vendors to ensure fair settlements.
• Contribute to team productivity by managing file counts and ratios.
• Collaborate with internal teams and external vendors such as repair shops and partners.

Experience Growth:

• Research coverage scenarios and apply knowledge to claims.
• Align with TD Insurance’s customer-centric and strategic goals.

Culture of Care:

• Greet and assist customers at TD Auto Centres.
• Handle each case with fairness, applying appropriate methods for resolution.
• Communicate processing requirements clearly and maintain detailed notes.
• Participate as a team member to foster a positive environment.

Job Requirements:

• One or more years of claims adjusting experience preferred; industry curiosity welcomed.
• Excellent customer service skills.
• Strong time management in a fast-paced environment.
• Ability to negotiate positive outcomes.
• Clear communication skills and active listening.
• Ability to conduct thorough investigations and analyze evidence.
• Support for process improvements.
• Active pursuit of CIP designation or relevant education is an asset.
• Provincial claims licensing may be required.

Who We Are: As part of TD Bank Group, we care for Canadian families by providing trusted advice, protection, and support. We are Canada’s largest direct insurer with over four million customers, committed to innovation and rewarding careers.

Our Total Rewards: Includes salary, variable pay, health and wellness benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

We’re dedicated to supporting your growth through development conversations, training, mentoring, and career opportunities. We provide onboarding and accommodations to ensure your success in this role.

We look forward to your application!