Tax Information Officer

Government of Alberta; Edmonton; Hybrid; CAD 62,000 - 80,000; Full time

Benefits offered by this job

Positive workplace culture and work‑l‑

Job summary

The Government of Alberta is seeking a Tax Information Officer in Edmonton to join the Tax and Revenue Administration team. This full-time permanent role handles client inquiries, provides information on program requirements, and promotes online services while ensuring accurate account information and fair treatment for all clients.

Key responsibilities include delivering high-quality services, handling inquiries via phone and written formats, and applying established procedures for

Qualifications

• Two-year diploma in Business or related field with 2 years related experience.
• Directly related education considered with 1 year education per 1 year experience.
• Experience in customer service and using Microsoft 365 tools is desirable.

Responsibilities

• Promote, educate and deliver timely high-quality services to meet stakeholder needs.
• Respond to enquiries regarding programs administered by Tax and Revenue Administration.
• Provide information on eligibility, registration, filing, reporting, payments and documentation.
• Educate and promote online services such as Alberta.ca Account and TRACS.
• Record client information and actions in the information system.

Skills

Customer service

Analytical thinking

Numerical skills

Education

Two-year diploma in Business or related field

2 years related experience or equivalent

Tools

Microsoft 365 tools

Job description

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Job Information

Job Title: Tax Information Officer

Job Requisition ID: 87902

Ministry: Treasury Board & Finance

Location: Edmonton - Terrace Building

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Permanent

Scope: Open Competition

Closing Date: October 9, 2026

Classification: Finance 1

Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, click here .

The Alberta Public Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support. There are three top leadership priorities that support this One Finance approach: proactively supporting our talent across the finance community; providing collaborative and responsive services to our business partners; and actively engaging in continuous improvement of the way we support each other and do business within our teams and across the entire finance community. To learn more about the Government of Alberta finance community and how you can make a positive difference in the lives of Albertans, we encourage you to visit our Finance Career Hub for more information.

Role Responsibilities

The Tax and Revenue Administration (TRA) division/Tax Services/Information Services branch is looking for a full-time Tax Information Officer to join their team!

The Tax Information Officer is the first point of contact for many clients interacting with Tax and Revenue Administration (TRA). The Tax Information Officer helps taxpayers, businesses, representatives and members of the public obtain accurate information, understand program requirements, resolve account enquiries and take the actions needed to meet their obligations or exercise their rights. This results in TRA clients and the public having a better understanding of TRA and its programs as well as ensuring fair and equitable treatment of all clients.

Responsibilities include:

• Promote, educate and deliver timely high-quality services to meet the needs of program stakeholders.
• Respond to telephone, electronic, written and other client enquiries regarding programs administered by Tax and Revenue Administration.
• Provide information on program eligibility, registration, filing, reporting, payment, refund and documentation requirements using approved information and established procedures.
• Educates and promotes online services such as the Alberta.ca Account, Tax and Revenue Administrations Client Self-Service (TRACS), and other online delivery offerings.
• Perform routine calculations, reconciliations and verifications to identify discrepancies and ensure account information is accurate.
• Process authorized account, registry and financial transactions in accordance with established controls and procedures.
• Administer reassessments, refunds, replacement payments, stop-payments and other corrective actions in accordance with established procedures.
• Identify outstanding returns, information, documentation, instalments or account balances during client interactions.
• Assist clients in identifying and correcting incomplete, inconsistent or incorrectly reported information.
• Record client information, enquiries, explanations, actions and outcomes in the appropriate information system.

Systems Thinking – Analyze financial issues from a ministry-wide perspective, considering interdependencies, long-term impacts and unintended consequences to support strategic decision-making.

Agility – Creates opportunities for improvement while effectively adapting to change and evolving priorities.

Build Collaborative Environments – Works effectively in a team environment by building positive relationships, engaging with team members and contributing to shared goals.

Develop Self and Others – Creates a shared learning environment by encouraging team development, integrating emerging methods and supporting individual growth.

This link will assist you with understanding competencies.

Qualifications

Required:

• Two-year diploma in Business or a related field plus 2 years related experience; or equivalent as described below.
• Directly related education considered on the basis of 1 year of education for 1 year of experience.

Assets:

• Experience in a customer service-related role, responding to enquiries and delivering client-focused service.
• Ability to interpret and apply legislation, policies and procedures accurately.
• Strong analytical, numerical, and financial skills, including experience reviewing and assessing financial or account information.
• Knowledge of tax administration, applicable federal and provincial legislation, privacy requirements and Tax and Revenue Administration (TRA) programs and systems.
• Proficiency with Microsoft 365 tools to support communication, documentation and workflow management.

A cover letter must accompany your application and should indicate how your previous work experience aligns with the qualifications and competencies required. Please provide clear examples of how you meet the criteria and skills required in your cover letter. Failure to provide a cover letter will lead to the application being screened out. A cover letter will be one of the ways to assess communication skills of candidates.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

Please also clearly outline your educational credentials, including the type of credential obtained (e.g., Master’s degree, Bachelor’s degree, diploma, or certificate) and the field of study.

This competition may be used to fill current and future vacancies at this classification or at a lower classification across Alberta.

Final candidates will be required to undergo a security screening.

All costs associated with the recruitment process including documentation fees and travel expenses are the candidate’s responsibility. If documentation is requested from an applicant, out-of-province applicants can obtain the documents requested from the province they reside in.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance

Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact [e-mail] .