Licensing Officer

Government of Alberta; Edmonton; Hybrid; CAD 57,000 - 72,000; Full time

Job summary

The Licensing Officer position with the Government of Alberta in Edmonton provides essential administrative licensing services to the public and business community. This full-time, one-year temporary role requires accurate processing of applications, maintaining license files, and clear communication on licensing requirements and fees.

The ideal candidate will have a high school diploma with several years of related administrative experience, strong Microsoft Office 365 skills, and experience

Qualifications

• High school diploma and three years of related administrative experience in an administrative customer service and/or call center setting.
• Diploma and a minimum of one (1) year’s related experience
• Certificate and a minimum of two (2) year’s related experience
• Exceptional knowledge of Microsoft Office 365 with special emphasis on MS Word, Excel, and Outlook.

Responsibilities

• Reviewing, processing new, and renewal applications in accordance with applicable acts.
• Maintaining license and registration files by ensuring supporting documentation is updated.
• Providing information to the public regarding licensing requirements, contract requirements, security instruments, and fee amounts.

Skills

Microsoft Office 365

Customer service

Communication

Time management

Education

High school diploma

Diploma

Certificate

Tools

CATS

CORES

Softphone CXOne/VOIP

ServiceNow

Job description

Job Information

• Job Title: Licensing Officer
• Job Requisition ID: 85182
• Ministry: Service Alberta & Red Tape Reduction
• Location: Edmonton
• Full or Part-Time: Full-time
• Hours of Work: 36.25 hours per week
• Temporary ( one (1) year)
• Scope: Open Competition
• Closing Date: October 1, 2026
• Classification: Administrative Support 5
• Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service

Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans. Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and strong service orientation. If that describes you, please read on!

The Licensing Officer will be responsible for contributing to the department's business plan to promote a fair marketplace by providing information to the public and business community regarding various types of provincial business licenses.

• Reviewing, processing new, and renewal applications in accordance with the Consumer Protection Act, Cemeteries Act, Charitable Fund-Raising Act, and the regulations associated with these acts.
• Maintaining license and registration files by ensuring supporting documentation is updated appropriately when processing change requests.
• Providing information to the public regarding licensing requirements, contract requirements, security instruments, and fee amounts.

The ideal candidate will demonstrate the following:

• Exceptional knowledge of licensing requirements and standards, with the ability to interpret and apply this knowledge to provide accurate, efficient licensing services and facilitate effective access to licensing information.
• The ability to work with increasing independence and minimal direct supervision.
• A high degree of analytical ability and strong time management skills.
• The ability to prioritize, multitask, and operate as a proven self-starter.
• Strong communication skills to effectively manage inquiries and client requests.

Qualifications

High school diploma and three years of related administrative experience in an administrative customer service and/or call center setting.

• Diploma and a minimum of one (1) year’s related experience
• Certificate and a minimum of two (2) year’s related experience

• Please outline how your experience relates to the qualifications in detail in your cover letter. Applications without a cover letter will not be considered.
• Exceptional knowledge of Microsoft Office 365 with special emphasis on MS Word, Excel, and Outlook.

Assets

• Experience interpreting and applying knowledge of licensing requirements and standards.
• Experience providing accurate, efficient licensing services and effective access to licensing information.
• Experience in contract or document review.
• Experience working in Consumer Affairs Tracking System (CATS).
• Experience working in Corporate Registry System (CORES).
• Experience using Softphone technology like CXOne or VOIP.
• Experience in client relationship management systems like ServiceNow.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Hours of work: Monday to Friday, 8:15 a.m. to 4:30 p.m. (36.25 hours/week)

Location: Third Floor, Commerce Place Building, 10155 – 102 Street, Edmonton, Alberta T5J 4G8.

Type of position: One temporary salaried with an expected end date of one year.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.