Tax Information Advisor — Client Services & Compliance

Government of Alberta; Edmonton; Hybrid; CAD 62,000 - 80,000; Full time

Benefits offered by this job

Positive workplace culture and work‑l‑

Job summary

The Government of Alberta is seeking a Tax Information Officer in Edmonton to join the Tax and Revenue Administration team. This full-time permanent role handles client inquiries, provides information on program requirements, and promotes online services while ensuring accurate account information and fair treatment for all clients.

Key responsibilities include delivering high-quality services, handling inquiries via phone and written formats, and applying established procedures for

Qualifications

• Two-year diploma in Business or related field with 2 years related experience.
• Directly related education considered with 1 year education per 1 year experience.
• Experience in customer service and using Microsoft 365 tools is desirable.

Responsibilities

• Promote, educate and deliver timely high-quality services to meet stakeholder needs.
• Respond to enquiries regarding programs administered by Tax and Revenue Administration.
• Provide information on eligibility, registration, filing, reporting, payments and documentation.
• Educate and promote online services such as Alberta.ca Account and TRACS.
• Record client information and actions in the information system.

Skills

Customer service

Analytical thinking

Numerical skills

Education

Two-year diploma in Business or related field

2 years related experience or equivalent

Tools

Microsoft 365 tools

Job description

The Government of Alberta is seeking a Tax Information Officer in Edmonton to join the Tax and Revenue Administration team. This full-time permanent role handles client inquiries, provides information on program requirements, and promotes online services while ensuring accurate account information and fair treatment for all clients.

Key responsibilities include delivering high-quality services, handling inquiries via phone and written formats, and applying established procedures for