Tasting Room Associate – Gray Monk Winery

Colonial Group; Lake Country; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Gratuities

Employee gift card

Wine knowledge development

Beautiful winery setting

Job summary

Gray Monk Estate Winery in Lake Country, BC is seeking a Wine Educator to create exceptional guest experiences while sharing our story of wine and hospitality. This part-time role may move to full-time in Spring and Summer, with up to 30 hours per week in winter and a competitive hourly wage plus gratuities.

You will host guests, explain wine flights, promote Wine Club memberships, and help with packaging and shipping.

Qualifications

• Customer service experience in hospitality or retail preferred.
• Wine knowledge or certifications are a plus, but willingness to learn is essential.
• Excellent verbal communication and ability to engage guests.

Responsibilities

• Host memorable guest experiences and welcome guests.
• Present and explain wine flights; promote Wine Club and memberships.
• Assist guests with purchases, packaging, shipments, and gift sets.
• Drive sales and meet team goals.

Skills

Customer service

Sales

Hospitality

Verbal communication

Wine knowledge

Multitasking

Positive attitude

Education

WSET Level 2/3

ISG/CAPS

CMS

Job description

Nestled in British Columbia’s stunning North Okanagan Valley, Gray Monk Estate Winery is a celebrated winery with a rich legacy of producing premium wines. At Gray Monk, our team is at the heart of everything we do. From vineyard to cellar, we are united by a passion for crafting wines that reflect the unique spirit of Lake Country and the Okanagan Valley.

As the birthplace of Pinot Gris in Canada, we take pride in producing this signature varietal alongside an array of other award-winning wines. Our stunning vineyard, breathtaking views of Okanagan Lake, and commitment to hospitality make us a premier destination for wine lovers and visitors from around the world.

Do you have a passion for wine and an enthusiasm for sharing knowledge in an engaging and entertaining way? Join Gray Monk Estate Winery as aWine Educator, where you’ll play a vital role in creating exceptional guest experiences. As a spirited brand ambassador, you'll educate clients about our wines, encourage sales, and inspire Wine Club memberships—all while embodying the essence of our brand.

This is a part-time role however through winter we may have up to 30 hours per week available and the role would go to full time in Spring and Summer.

What this teammate will be responsible for -

• Host Memorable Guest Experiences
  • Welcome guests warmly upon arrival and create inclusive introductions.
  • Gauge guests' wine knowledge and interests to tailor their experience.
  • Present and explain wine flights, sharing engaging stories about our wines, Wine Club, restaurant, events, and exclusive experiences.
  • Assist guests with packaging purchases, organizing shipments, and providing information on gift sets and accessories.
• Drive Sales and Memberships
  • Actively work towards achieving individual and team sales goals.
  • Promote Wine Club memberships, encouraging loyalty and ongoing engagement.

What this teammate will bring -

• A genuine passion for customer service, with a focus on building lasting relationships.
• Strong verbal communication skills and the ability to make wine education accessible and enjoyable.
• Ability to multitask efficiently in a fast-paced environment while maintaining high service standards.
• A positive, Can Do attitude, especially under pressure.
• Experience in customer service, sales, or hospitality is preferred.
• Wine knowledge or certifications (e.g., WSET 2/3, ISG/CAPS, CMS) is a plus, but a willingness to learn is essential!

Work Environment & Expectations

• Work in a dynamic, active indoor setting including tasting bars, retail spaces, and event venues.
• Ability to lift up to 40 lbs (cases of wine) and move between different areas of the property.
• Must be able to work a flexible schedule including days, afternoons, evenings, weekends, and holidays, as required.

What this teammate will recieve -

• Competitive hourly rate ($18.45 - $22.00 per hour) plus gratuities
• Employee gift card with monthly allotment to use towards Andrew Peller products and experiences
• Be part of a fun and passionate team dedicated to delivering exceptional guest experiences.
• Opportunity to expand your wine knowledge and develop your career in the wine industry.
• Work in a beautiful environment with a dynamic, fast-paced atmosphere.