Talent Enablement Specialist, Hybrid HR Support

Dialogue; Montreal; Hybrid; CAD 64,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Work abroad

RRSP matching

Learning via Coursera

Parental leave top-up

Incentive plans

Referral bonuses

Insurance coverage

Dental coverage

Job summary

Dialogue, the #1 virtual care provider in Canada, is hiring a Talent Enablement Specialist, Operations in a hybrid Montreal/Toronto setting. You will deliver thoughtful HR support to employees and managers, ensuring empathetic, efficient service aligned with Dialogue’s values.

You’ll optimize Talent & Culture processes, maintain policies, and collaborate with Business Partners to advance organizational priorities. Bilingual French/English communication is essential.

Qualifications

• Minimum of 3 years of HR experience, with employee relation experience.
• High commitment to customer service and results.
• Track record of outstanding performance.
• Preference to work in a high-pace and ambiguous work environment.
• Excellent organizational and detail-orientation skills.
• Excellent verbal and written communication skills in both French and English.

Responsibilities

• Play a key role in bringing our Talent Enablement philosophy to life by responding to HR inbox requests with empathy, expertise, and a focus on enabling people and managers to perform at their best. More precisely, you will:
• Act as a trusted advisor to employees and managers by addressing inquiries, resolving HR-related challenges, and ensuring a positive employee experience
• Respond to and manage ad hoc requests, ensuring timely and effective support across various T&C and Talent Enablement activities
• Serve as the first point of escalation and act as backup for the Talent Development Coordinator in their absence, ensuring operational continuity and effectiveness
• Manage employee relations matters with discretion and sound judgment
• Maintain and update knowledge documents and policies, and continuously improve employee self-service resources through AI tools
• Contribute to the continuous optimization of Talent & Culture operational processes to enhance efficiency and scalability
• Partner with Talent & Culture Business Partners to support ongoing initiatives and organizational priorities

Skills

HR experience

Employee relations

Bilingual EN/FR

Job description

Dialogue, the #1 virtual care provider in Canada, is hiring a Talent Enablement Specialist, Operations in a hybrid Montreal/Toronto setting. You will deliver thoughtful HR support to employees and managers, ensuring empathetic, efficient service aligned with Dialogue’s values.

You’ll optimize Talent & Culture processes, maintain policies, and collaborate with Business Partners to advance organizational priorities. Bilingual French/English communication is essential.