Talent Enablement & Operations HR Specialist

Dialogue; Toronto; Hybride; CAD 64 000 - 75 000; Plein temps

Avantages offerts par ce poste

Mental health support and Dialogue app

Fully funded insurance and HSA

Dental coverage and fitness stipend

4 weeks vacation; 9 wellness days; 1/4

Hybrid work in Montreal or Toronto

RRSP matching and incentive plans

Coursera learning budget & mentorship

Parental leave top-up

Résumé du poste

Dialogue, the leading virtual care provider in Canada, seeks a Talent Enablement Specialist, Operations to deliver thoughtful HR support and enhance the employee experience across Talent & Culture. You will partner with managers and teams to enable peak performance while driving scalable processes.

The role requires at least 3 years of HR experience, strong customer service ethos, and excellent communication in both French and English.

Qualifications

• Minimum of 3 years of HR experience.
• Excellent customer service and results.
• Track record of outstanding performance.
• Preference to work in a high-pace and ambiguous environment.
• Excellent organizational and detail-oriented skills.
• Excellent verbal and written communication in French and English.

Responsabilités

• Respond to HR inbox requests with empathy and expertise to enable employees and managers to perform at their best.
• Address inquiries, resolve HR-related challenges, and ensure a positive employee experience.
• Manage ad hoc requests, providing timely support across Talent & Culture activities.
• Serve as first point of escalation and back up Talent Development Coordinator when needed.
• Manage employee relations matters with discretion and sound judgment.
• Maintain and update knowledge documents and policies; improve self-service resources with AI tools.
• Collaborate with Talent & Culture Business Partners to support initiatives and priorities.

Connaissances

HR experience

Customer service

Communication skills

Bilingual EN/FR

Description du poste

Dialogue, the leading virtual care provider in Canada, seeks a Talent Enablement Specialist, Operations to deliver thoughtful HR support and enhance the employee experience across Talent & Culture. You will partner with managers and teams to enable peak performance while driving scalable processes.

The role requires at least 3 years of HR experience, strong customer service ethos, and excellent communication in both French and English.