Talent Enablement Specialist, Operations

Dialogue; Montreal; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Access to the Dialogue app and virtual mental health support

Fully funded insurance and health spending account

4 weeks vacation and 9 wellness days

Hybrid work: 3 days/week in the office

Incentive plans and referral bonuses

Learning opportunities via Coursera and mentorship

Volunteer day

Hybrid work

RRSP matching

Coursera access

Job summary

A leading virtual care provider in Canada is seeking a Talent Enablement Specialist, Operations, to provide HR support and enhance employee experience. The role requires a minimum of 3 years of HR experience, a strong commitment to customer service, and bilingual communication in French and English. The position offers a hybrid work model, comprehensive benefits, and opportunities for continuous learning and development.

Qualifications

• Minimum of 3 years of HR experience.
• Track record of outstanding performance.
• Excellent verbal and written communication skills in both French and English.
• Excellent organizational and detail‑orientation skills.
• High commitment to customer service and results.
• Excellent verbal and written communication skills in both French and English.

Responsibilities

• Respond to HR inbox requests with empathy and expertise.
• Act as a trusted advisor to employees and managers.
• Lead the coordination of immigration processes.
• Support the design and implementation of scalable talent programs.
• Lead coordination of immigration processes.
• Conduct exit interviews.
• Respond to and manage ad-hoc requests across Talent & Culture activities.
• Serve as backup to the Talent Enablement Coordinator when needed.
• Contribute to optimizing Talent & Culture processes for efficiency and scalability.
• Partner with Talent & Culture Business Partners on ongoing initiatives.

Skills

HR experience

Customer service

Organizational skills

Bilingual (French and English)

Detail-oriented

High-paced environment

Tools

HRIS

MS Office

Job description

Talent Enablement Specialist, Operations

Dialogue is the #1 virtual care provider in Canada. Through our Integrated Health Platform we provide exceptional online health and wellness programs—primary care, mental health, iCBT, EAP, and wellness—to organizations that want to improve the wellness of their employees and families.

We are dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

Your role as Talent Enablement Specialist, Operations

As a key member of our Talent Enablement team, you will play an essential role in delivering a seamless employee experience. You’ll provide thoughtful HR support to employees and managers, ensuring that every interaction reflects our commitment to excellence, empathy, and operational efficiency. Through guidance and collaboration across Talent & Culture, you’ll help bring our Talent Enablement philosophy to life: enabling people to perform at their best and supporting the organization’s strategic goals.

What You'll Be Doing

• Respond to HR inbox requests with empathy, expertise, and a focus on enabling people and managers to perform at their best.
• Act as a trusted advisor to employees and managers by addressing inquiries, resolving HR‑related challenges, and ensuring a positive employee experience.
• Support employee relations matters with discretion and sound judgment.
• Administer and coordinate medical leaves, return‑to‑work processes, and business accommodation requests.
• Lead the coordination of immigration processes.
• Conduct exit interviews.
• Respond to and manage ad‑hoc requests, ensuring timely and effective support across various T&C and Talent Enablement activities.
• Serve as a backup to the Talent Enablement Coordinator when needed, providing seamless coverage and support to ensure operational continuity.
• Contribute to the continuous optimization of Talent & Culture operational processes to enhance efficiency and scalability.
• Partner with Talent & Culture Business Partners to support ongoing initiatives and organizational priorities.
• Support the design, implementation, measurement, and continuous improvement of scalable talent programs that span the full employee lifecycle (e.g., performance management, organizational design, career development, and talent mobility).

We'd love to hear from you if you have

• Minimum of 3 years of HR experience
• Track record of outstanding performance
• Preference to work in a high‑pace and ambiguous work environment
• Excellent organizational and detail‑orientation skills
• High commitment to customer service and results
• Excellent verbal and written communication skills in both French and English

Note: Bilingualism is essential for this position; you may be required to communicate in French and English.

Benefits

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top‑up

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries

Health and Human Services