System Support Specialist

Jenoptik AG; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a System Support Specialist to oversee IT operations and enhance client relationships. This role demands a proactive individual with a solid technical background and exceptional communication skills. You will be responsible for ensuring the smooth running of IT systems, managing support requests, and providing training to client staff. This position offers the opportunity to work in a dynamic environment where your contributions will have a lasting impact on the organization and its clients. If you are passionate about technology and thrive in a collaborative setting, this could be the perfect role for you.

Qualifications

• 2+ years of experience in IT systems administration required.
• Strong communication and problem-solving skills are essential.
• Technical background in IT systems and administration preferred.

Responsibilities

• Manage daily IT operations and client relationships.
• Ensure zero downtime of production and test systems.
• Provide training and support for client staff.

Skills

IT systems administration

Excellent communication skills

Problem-solving skills

Organizational skills

Teamwork

Education

Diploma or degree in Information Technology

Equivalent work experience

Tools

Virtualization software

Database management systems

Networking tools

Job description

Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

Join our team and help to shape our future with lasting effect.

System Support Specialist

Job ID: 3935

Location: Mississauga, ON, CA

Date: Feb 12, 2025

Please note this position requires fully on-site support in North York with a mandatory schedule of 6am – 2:30pm Monday to Friday. Remote opportunities are not available for this position.

We're seeking an experienced System Support Specialist to oversee daily operations, manage client relationships, and ensure the smooth running of our IT systems. The ideal candidate will have a technical background, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES:

• Manage daily operations, including IT systems, client relationships, and project management.
• Ensure zero downtime of production and test systems.
• Provide customized reporting for clients.
• Assist client staff with technical issues.
• Manage support requests, file and manage documentation.
• Provide IT-related environment information to suppliers.
• Ensure customer program integrity and data security.
• Perform backups, manage virtual machines, and replace hardware components as needed.
• Liaise with internal and external suppliers to troubleshoot and rectify IT issues.
• Train client staff on IT appliances and software.
• Manage consumables and supplies.
• Develop and maintain positive working relationships with clients.
• Maintain up-to-date operational reports and lists.
• Perform other duties as required.

REQUIREMENTS:

• Diploma or degree in Information technology or equivalent work experience.
• 2+ years of experience in IT systems administration.
• Proficient in IT systems, including virtualization, storage, networking, and database administration.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team, with expertise in dealing with people effectively and politely.
• Strong team player with excellent communication and interpersonal skills.
• Valid driver's license and willingness to travel periodically within North America.

PREFERRED QUALIFICATIONS BUT NOT REQUIRED:

• Technical education in IT systems administration, electronics, electrical, radar, laser, or photo.
• Experience with project management, contract administration, and IT project deployment.

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.

The Jenoptik Smart Mobility Solutions division offers photonics-based, innovative and sustainable solutions, including technologies and services for traffic safety, public safety and toll control.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.