Systems Engineer II - Practice+ Migrations & AI Automation

Forefront Dermatology; Halifax; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

Forefront Dermatology is seeking a Systems Engineer II to support the migration from NexCloud and other legacy PM/EHR systems to Nextech Practice+. The role focuses on data integrity, system stability, and seamless user experiences during migration and ongoing operations.

You will act as a Tier 3 escalation point, troubleshoot complex issues, and liaise with Nextech vendor support after migration, while applying scripting and SQL to automate tasks and improve documentation.

Qualifications

• Experience with Nextech NexCloud and/or Practice+ platforms.
• Experience supporting regulated healthcare environments and HIPAA requirements.
• Strong understanding of healthcare data structures, EHR workflows, and clinical operations.
• Hands-on experience with data migration, ETL concepts, or system conversions.
• Proficiency in system administration and user access management.
• SQL proficiency to query, validate, and transform data independently.
• Comfort with light scripting (PowerShell, Python, or similar).
• Demonstrated use of AI assistants to improve productivity.

Responsibilities

• Serve as Tier 3 support for Nextech platforms, resolving escalated issues related to application errors, system performance, data integrity, and workflow failures.
• Diagnose root causes across application configuration, integrations, data flows, and infrastructure dependencies.
• Lead efforts to map, transform, validate, and migrate clinical, operational, and administrative data from legacy PM/EHR systems to Practice+.
• Build and maintain repeatable migration tooling using SQL, scripts, and validation queries.
• Manage user provisioning, access permissions, and role configurations across NexCloud and Practice+.
• Serve as an administrator for NexCloud and Practice+, including configuration, optimisation, monitoring, and routine maintenance.
• Execute and support upgrades, patches, hotfixes, releases, and regression testing.
• Monitor and troubleshoot integrations between Practice+ and third-party systems.
• Develop expertise in clinical workflows and support optimisation initiatives that improve clinic experience and operational efficiency.
• Use AI assistants to accelerate technical work, automate tasks, and generate documentation.
• Maintain technical documentation, SOPs, configurations, workflows, and architectural diagrams.
• Collaborate cross-functionally with IT, clinical, operational teams, and vendors to ensure reliable system performance

Skills

SQL

System administration

Scripting (PowerShell/Python)

AI fluency

Troubleshooting

Data migration

HIPAA compliance

Healthcare data structures

Communication

Education

Bachelor's Degree

Tools

Nextech NexCloud

Practice+

Git

Job description

Forefront Dermatology is seeking a Systems Engineer II to support the migration from NexCloud and other legacy PM/EHR systems to Nextech Practice+. The role focuses on data integrity, system stability, and seamless user experiences during migration and ongoing operations.

You will act as a Tier 3 escalation point, troubleshoot complex issues, and liaise with Nextech vendor support after migration, while applying scripting and SQL to automate tasks and improve documentation.