Systems Analyst

Canadian Mental Health Association | York Region & South Simcoe; Newmarket; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

HOOPP (Healthcare of Ontario Pension)

Career Development Program

Job summary

Canadian Mental Health Association | York Region & South Simcoe is seeking a Systems Analyst to manage the technical operations of existing systems and to lead new IT initiatives. The role involves project management, vendor coordination, and guiding IT staff on policies and procedures.

The position requires 5 years of IT experience, a post-secondary IT credential, and hands-on work with Azure AD, Office 365, SharePoint, and ERP/CRM systems.

Qualifications

• Post-secondary IT diploma or degree.
• 5 years of technical experience in Azure AD, Office 365, and multi-site deployments.
• Experience with SharePoint, CRM, HRIS, ERP systems, and network tech.
• Strong communication, problem-solving, and documentation skills.

Responsibilities

• Manage technical operations and project manage new initiatives.
• Vendor management and IT operations oversight.
• Train IT staff on policies and procedures.
• Administer core systems including CRM, HRIS, ERP, and SharePoint.
• Coordinate with staff, students, and contractors for onboarding/offboarding.

Skills

Excellent communication

Problem solving

Documentation

Team collaboration

Education

Post-secondary diploma or degree in IT

Tools

Azure AD

Office 365

Windows 10/11 deployments

SharePoint

CRM

HRIS

ERP

VPN

SD-WAN

Phone Systems

VoIP

Job description

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety, and well-being of employees and offers:

• HOOPP (Healthcare of Ontario Pension Plan)
• Robust Performance and Career Development Program

1 Permanent position: 35 hours per week, evening hours and weekends may be required.

Reason for Posting:An existing vacancy

Salary range: $56,444--$68,429

Location: The CMHA home office for this role is Newmarket, located at 1101 Nicholson Road, Unit 5, Newmarket, ON L3Y 9C3. The incumbent will be required to travel to other CMHA Offices in York Region and South Simcoe.

Closing Date: September 5, 2026

Purpose of the Position:

The Systems Analyst is responsible for managing the technical aspects of the existing operations and for project managing the new initiatives and changes.

This position is responsible for project management, vendor management, architecting existing and proposed solutions, managing communication systems, managing IT operations, and training IT personnel on policies and procedures.

Duties

• Analyze and recommend hardware/software solutions to resolve business issues and improve efficiency.
• Monitor and manage virtual environments, network infrastructure (LAN/WLAN), and software applications.
• Ensure security and maintenance of hardware/software through patches, upgrades, and service contracts.
• Collaborate with IT and People & Culture for onboarding/offboarding of staff, students, and contractors.
• Provision and configure mobile devices, desktops, and peripherals for new users.
• Manage phone systems and provide support through the ServiceDesk system.
• Provide technical leadership for small to medium IM/IT projects, including after-hours support when needed.
• Administer core systems including CRMS (health information), PPM (policies), Microsoft GP Dynamics, and Office 365 tools (e.g., Smartsheet, SharePoint).
• Track IT assets through asset management systems.
• Engage and coordinate with vendors and contractors to ensure deliverables are met.
• Train IT personnel and end-users on systems, policies, and procedures.
• Maintain IT documentation, including network topology and policies.
• Support organizational compliance by completing required corporate training.

Policies, Procedures, and Legislation

• Adhere to the organization's Vision, Mission, Values, and strategic goals.
• Comply with internal policies and relevant provincial legislation (e.g., PHIPA, OHSA, ESA).

Professionalism

• Maintain up-to-date professional knowledge and skills through ongoing training and development.
• Represent the organization positively with all stakeholders.

Safety

• Follow client safety and health & safety guidelines to ensure a safe working environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

Education

• Post-secondary diploma or degree in a technical field such as Information Technology.

Work Experience

• 5 years of technical experience managing and administering Azure AD accounts, Office 365 support, and Microsoft Windows 10/11 computer deployments in a multi-site organization.

Knowledge, Skills, and Abilities

• Management of WLAN and LAN networks (HP, Cisco), Active Directory, Office 365, VPN, SD-WAN, Phone Systems, VoIP.
• Excellent oral and written communication skills when working with staff, IT personnel, or vendors.
• Hands-on experience administering or supporting various business applications such as SharePoint, CRM, HRIS, Health Systems, ERP, or equivalent.
• Experience leading the implementation, upgrade, installation, and fixes of hardware and software systems.
• Excellent problem-solver. Able to analyze issues and opportunities and offer solutions.
• Detail-oriented as it relates to documentation, following procedures, training staff, remediating, and preventing issues.

WORKING CONDITIONS

• Works extensively at a desk using a computer and telephone up to 7 hours a day.
• The position works primarily weekdays and may require occasional evening and weekend shifts depending on operational needs.
• Travel to satellite offices is to be required.

This position reports to the Senior Director, Information Technology.

Disclaimer:

In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

At this time, we are only accepting applications from candidates currently residing in Ontario. Applications from individuals outside the province will not be considered.