IT Specialist ID #1618

100 Reasons Y; Barrie; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Extended Health benefits after 90 days

Paid Wellness Days

YMCA Health & Fitness Membership

Pension Plan after 2 years

Job summary

The YMCA of Simcoe Muskoka is seeking an IT Specialist to serve as the primary escalation point for complex issues and to maintain, optimize, and secure our IT infrastructure across locations. You will lead advanced troubleshooting, support enterprise-wide initiatives, and contribute to cybersecurity efforts.

You will provide advanced support for Microsoft 365, Azure Active Directory, Exchange, SharePoint and Teams, while overseeing server environments (on-prem and cloud) and ensuring data

Qualifications

• Post-Secondary education in IT, CS or related field.
• MCSE and CCNA or equivalent certifications are an asset.
• 5+ years progressive IT support, systems administration or infrastructure experience.
• Experience as Tier 2 escalation or senior technical resource.
• Strong knowledge of Microsoft 365 suite (Exchange Online, SharePoint, Teams).
• Experience with network infrastructure (switching, firewall, wireless).
• Endpoint security and reporting tools familiarity.
• PowerShell scripting and automation experience.
• Backup solutions and disaster recovery planning familiarity.
• Knowledge of compliance frameworks and security standards.

Responsibilities

• Act as the IT Specialist escalation point for complex issues.
• Provide advanced troubleshooting across desktop, server, network and cloud environments.
• Lead root cause analysis for recurring issues.
• Oversee IT ticket queues to meet service levels.
• Support Microsoft 365, Azure AD, Exchange, SharePoint and Teams.
• Troubleshoot VoIP, firewall appliances, switches and wireless infra.
• Administer on-premise and cloud server environments.
• Maintain Active Directory, group policies and permissions governance.
• Ensure data integrity, security and compliance with best practices.
• Develop cybersecurity policies and standards and monitor security alerts.
• Collaborate with IT team and management on PCI compliance initiatives.
• Contribute to infrastructure upgrades, migrations and cloud adoption projects.
• Create and maintain technical documentation and SOPs.

Skills

IT support

System administration

Network infrastructure

Endpoint security

PowerShell scripting

Disaster recovery

Communication skills

Vendor troubleshooting

Education

Post-secondary education in IT/CS

MCSE

CCNA

Tools

Microsoft 365

Azure Active Directory

Exchange Online

SharePoint

Teams

Firewall appliances

Job description

Reporting to the IT Manager, the IT Specialist serves as the primary escalation point for complex technical issues and plays a key role inmaintaining,optimizing, and securing the YMCA of Simcoe Muskoka’s IT infrastructure.

This role provides advanced technical support, leads system improvements, supports enterprise-wide technology initiativesandIT operations across all Association locations.

The IT Specialist will provide technical support to staff while also contributing to long-term infrastructure planning, cybersecurity initiatives, and overall systems optimization.

The opportunity:

• Demonstratestrong supportand commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada
• Demonstrate strong commitment to serving membership, facility users, and program participants
• Ensure adherence to all relevant provincial and federal legislation
• Act as the escalation point for complex support ticketsfrom the IT Help Desk
• Perform advanced troubleshooting across desktop, server, network, and cloud environments, paymentsystemsand related hardware.
• Lead root cause analysis for recurring system issues
• Oversee and monitor IT ticket queues to ensure service levelobjectivesare met
• Provide advanced support for Microsoft 365, Azure Active Directory, Exchange, SharePoint, and Teams
• Support and troubleshoot VoIP systems,firewallappliances, switches, and wireless infrastructure
• Administer andmaintainserver environments (on-premiseand cloud)
• Maintain Active Directory, group policies, user lifecycle management, and permissions governance
• Maintain and secure internet connectivity,firewallconfigurations, and network monitoring tools
• Ensure data integrity, security, and compliance with industry best practices
• Assistin developing and enforcing cybersecurity policies and standards
• Monitor security alerts and respond to incidents in collaboration withtheIT Team andIT Manager
• Support PCI compliance initiatives and industry security standards
• Exercise strong judgment related to data privacy and security
• Co-lead implementation ofnew technologyinitiatives
• Participate in infrastructure upgrades, system migrations, and cloud adoption projects
• Develop and implement technical solutions with minimal supervision
• Troubleshootwith vendors and third-party(ISPs)service providers
• Evaluate and recommend system improvements and emerging technologies
• Work independently with minimal supervision
• Develop andmaintaintechnical documentation, SOPs, and knowledge base articles
• Improve IT service workflows and support processes
• Maintain licensing records, hardware inventory, and asset management systems
• Provide technical training and mentorship tothe IT Help Deskstaff
• Provide advanced troubleshooting for product installations and configurations
• Configure and deploy computers, peripherals, and mobile devices across locations
• Provide guidance and instruction on proper use of hardware and software applications
• Support cellular device management and MDM platforms
• Perform other IT Systems and support duties asrequired

In this role, you will:

• Demonstratestrong supportand commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada
• Demonstrate strong commitment to serving membership, facility users, and program participants
• Ensure adherence to all relevant provincial and federal legislation
• Act as the escalation point for complex support ticketsfrom the IT Help Desk
• Perform advanced troubleshooting across desktop, server, network, and cloud environments, paymentsystemsand related hardware.
• Lead root cause analysis for recurring system issues
• Oversee and monitor IT ticket queues to ensure service levelobjectivesare met
• Provide advanced support for Microsoft 365, Azure Active Directory, Exchange, SharePoint, and Teams
• Support and troubleshoot VoIP systems,firewallappliances, switches, and wireless infrastructure
• Administer andmaintainserver environments (on-premiseand cloud)
• Maintain Active Directory, group policies, user lifecycle management, and permissions governance
• Maintain and secure internet connectivity,firewallconfigurations, and network monitoring tools
• Ensure data integrity, security, and compliance with industry best practices
• Assistin developing and enforcing cybersecurity policies and standards
• Monitor security alerts and respond to incidents in collaboration withtheIT Team andIT ManagerSupport PCI compliance initiatives and industry security standards
• Exercise strong judgment related to data privacy and security
• Co-lead implementation ofnew technologyinitiatives
• Participate in infrastructure upgrades, system migrations, and cloud adoption projects
• Develop and implement technical solutions with minimal supervision
• Troubleshootwith vendors and third-party(ISPs)service providers
• Evaluate and recommend system improvements and emerging technologies
• Work independently with minimal supervision
• Develop andmaintaintechnical documentation, SOPs, and knowledge base articles
• Improve IT service workflows and support processes
• Maintain licensing records, hardware inventory, and asset management systems
• Provide technical training and mentorship tothe IT Help Deskstaff
• Provide advanced troubleshooting for product installations and configurations
• Configure and deploy computers, peripherals, and mobile devices across locations
• Provide guidance and instruction on proper use of hardware and software applications
• Support cellular device management and MDM platforms
• Perform other IT Systems and support duties asrequired

You bring:

• Post-Secondary education in IT, Computer Science, or related field
• MCSE and CCNA or other related certifications are an asset.
• 5+ years’ progressive experience in IT support, systems administration, or infrastructure roles
• Experience serving as Tier 2 escalation or senior technical resource
• Strong knowledge of:
• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Network infrastructure (switching,firewall, wireless systems)
• Endpoint security and reporting tools
• Familiar withPowerShell scripting and automation
• Experience with backup solutions and disaster recovery planning
• Familiarity with compliance frameworks and security standards
• Experience with IT ticketing/service desk systems
• Excellent communication skills with technical and non-technical stakeholders
• Valid Class G driver’s license and insured personal vehicle
• Willingness to participate in mandated training to be completed before or shortly after

commencement of work including:

• AODA Training
• Health & Safety Awareness Training
• Bill 168 (Violence & Harassment in the Workplace) Training
• PCI Compliance
• Child Safeguarding Orientation
• Willingness to be able to work flexible hours based on client needs

Why work for the Y:

At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an IT Specialist, you will have the opportunity to make a positive impact on the lives of our members and the community. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

• Extended Health benefits after 90 days
• Paid Wellness Days
• YMCA Health & Fitness Membership
• Pension Plan after 2 years

When people find a community where they belong, they shine.At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs.In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. Ifyou'relooking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation.

Applications will remain open until filled.

This role is for an existing vacancy that is available or will be available at the time of fulfillment.We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices.Our goal is a diverse, inclusive workforce that reflects the communities we serve.Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools.Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department [e-mail] .

In keeping with our commitment to child and youth safeguarding,job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.