Medical Administrative Assistant

Canadian Mental Health Association Peel Dufferin; Brampton; On-site; CAD 22,000 - 25,000; Part time

Benefits offered by this job

Vacation time

Sick days & flexible days

Professional development funding

Wellness allowance

Pay-for-performance incentive

Job summary

Canadian Mental Health Association Peel Dufferin is seeking a part-time Medical Administrative Assistant to support the RAAM team in Brampton, providing front desk coverage and essential administrative tasks.

You will handle office duties, coordinate scheduling, maintain confidential records, and assist with data entry and reporting for funders and programs. The role is 18.75 hours weekly, some evenings/weekends, with a salary of CAD 21,894.30–CAD 25,411.18.

Qualifications

• Post-secondary diploma in Business/Office Administration – Health Services is required.
• Minimum 3 years of related medical administrative support experience is preferred.
• Prior experience managing client or health records and filing systems is preferred.
• OHIP billing experience is an asset.
• Fluency in a second language, including ASL is considered an asset.

Responsibilities

• Support scheduled front desk reception coverage, welcoming clients and visitors.
• Facilitate immediate requests and coordination with vendors and service providers.
• Engage with clients to collect feedback and maintain confidential information.
• Maintain supply inventory and order supplies as needed.
• Manage the Director and team’s work schedule where applicable.
• Enter and update client data and pull data reports for program managers and funders.

Skills

Interpersonal skills

Teamwork

Cultural competence

Anti-racist framework awareness

ASL knowledge

Education

Post-secondary diploma in Business/ Office Administration – Health Services

Tools

OHIP billing

Lab certification

Job description

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 2 weeks accrued vacation
• Accrued sick days, plus 2 flexible days each year
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We're looking for a part-time Medical Administrative Assistant to join our team!

The Medical Assistant will provide support to the Rapid Access Addiction Medicine (RAAM) team, and carry out administrative tasks that impact daily operations, including front desk reception duties. They will be responsible for performing general office duties, including participating on organizational committees and providing project support.

Status: Permanent part-time, 18.75 hours Monday-Sunday, some evenings/weekends required. Note, this posting is for an active vacancy.

Salary: $21,894.30 - $25,411.18 annually based on part-time hours. (Candidate qualifications will be considered when determining the starting salary).

Location: This position is based out of 60 West Drive, Brampton. Due to the nature of this program, this role is on-site and/or community based.

What You Will Do:

• Support scheduled front desk reception coverage, welcoming clients and visitors to our space; support clients with scheduled and walk in appointments
• Facilitate any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers
• Engage with clients to collect client feedback
• Maintain supply inventory by checking stock to determine inventory level, replenishing supplies, ordering supplies as needed, verifying receipt of supplies, including both office and medical supplies
• Act as a liaison between the Program Manager and staff to ensure appropriate coordination and follow-up on day-to-day needs
• Manage and maintain confidential information
• Where applicable, manage and maintain the Director and team’s work schedule
• Maintain electronic filing system as needed. Enter and update client data and pull data reports for program managers and funders as required
• Create, revise, and improve systems and procedures by reviewing operating practices, record keeping systems and forms; Implement changes as approved by Director
• Perform other duties and responsibilities including special project support, as assigned by the Manager

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Post-secondary diploma in Business/ Office Administration – Health Services is required
• Minimum 3 years of related medical administrative support experience is preferred
• Prior experiencing managing client or health records and filing systems is preferred
• Previous experience with OHIP billing is an asset
• Lab certification and/or procedure training is considered an asset
• Superior knowledge and understanding of administrative role supporting clients, management and physicians
• Excellent knowledge of medical terminology, healthcare, office practices, procedures and standards
• Self-motivated with demonstrated ability to function as part of an interprofessional multidisciplinary team and/or independently
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair

Deadline to Apply: Friday August 14th at 5:00 PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments, and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [e-mail]

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.