Systems Administrator

Draganfly Inc.; Burnaby; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Stock options

Health & dental benefits

RRSP matching

Generous vacation & wellness days

Professional development

Job summary

Draganfly Innovations Inc. in Burnaby, BC is seeking a Systems Administrator to join our IT team. You will support a cloud-only Microsoft environment, end-user technology, device management, and cybersecurity operations.

This full-time, hybrid role reports to the Manager, IT. The ideal candidate has three years of experience with Windows, Microsoft 365, Entra ID/Azure AD, and Intune MDM, plus macOS familiarity and strong documentation skills.

Qualifications

• Degree or Diploma in Computer Science, Information Systems, IT, or related field.
• 3+ years supporting Windows, Microsoft 365, Entra ID/Azure AD, and cloud environments.
• Knowledge of macOS, Intune MDM, endpoint management, and device configuration.
• Experience with cloud-first environments and minimal on-prem infrastructure.
• Strong troubleshooting, documentation, and communication skills.

Responsibilities

• Administer, monitor, and troubleshoot cloud-only IT infrastructure and services.
• Manage Microsoft 365, Entra ID/Azure AD, and Dynamics 365 Business Central if used.
• Configure users, devices, and access as part of onboarding/offboarding.
• Administer Intune MDM for device enrollment, configuration, and compliance.
• Support SaaS and cloud-based business applications; monitor backups.
• Maintain documentation and provide end-user support with a calm approach.

Skills

Windows

Microsoft 365

Azure AD/Entra ID

macOS

Intune MDM

End-user support

Troubleshooting

Documentation

Education

Degree or Diploma in Computer Science / IT

Tools

Microsoft 365 Admin Center

Azure AD

Job description

About Draganfly

Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and services.

About The Role

Draganfly Innovations Inc. is looking for a knowledgeable and service-oriented Systems Administrator to join our Information Technology team in Burnaby. In this role, you will support our cloud-only Microsoft environment, business applications, end-user technology, device management, and cybersecurity operations. This role does not include on-premises server administration.

This is a full-time, hybrid role based in Burnaby, British Columbia, reporting to the Manager, IT.

Key Responsibilities

Systems and Cloud Administration

• Administer, monitor, and troubleshoot core IT infrastructure and services, including firewalls, network switches, UPS devices, storage systems, printers, and cloud-based systems in a cloud-only environment with no on-premises servers.
• Administer Microsoft 365, Microsoft Entra ID/Azure AD, and Microsoft Dynamics 365 Business Central.
• Configure new users, accounts, access permissions, computers, mobile devices, and required business applications as part of employee onboarding, offboarding, and role changes.
• Administer Microsoft Intune MDM for device enrolment, configuration, compliance, application deployment, and endpoint management.
• Support and administer SaaS and cloud-based business applications.
• Manage and monitor backup solutions to support system availability and data protection.
• Maintain clear and accurate technical documentation for systems, configurations, and administrative processes.

Cybersecurity

• Assist with the investigation, response, and mitigation of cybersecurity incidents.
• Monitor security threats, vulnerabilities, and emerging risks.
• Support the implementation and maintenance of security controls and operational security processes.

End-User Support

• Respond to service requests received in person, by email, chat, telephone, or text.
• Troubleshoot hardware, software, access, connectivity, and application issues.
• Complete support requests accurately and within appropriate timeframes.
• Maintain current documentation and service request records.
• Deliver support in a calm, professional, and supportive manner.
• Escalate incidents and requests to the Manager, IT when required.
• Computer, Account, Project, and Audit Support

Who are you really?

• You are a knowledgeable and service-oriented IT professional who enjoys solving technical problems and supporting employees.
• You communicate clearly, document accurately, and stay calm when troubleshooting urgent issues.
• You are comfortable working across on-premises infrastructure, Microsoft cloud environments, and business applications.
• You understand the importance of cybersecurity, secure access management, and reliable IT operations.
• You are organized, attentive to detail, and able to manage multiple priorities while meeting deadlines.
• You enjoy collaborating with IT colleagues, business stakeholders, vendors, and auditors to keep systems running smoothly.
• You bring a positive, solutions-oriented mindset and take pride in delivering timely and dependable support.

Qualifications

• Degree or Diploma in Computer Science, Information Systems, Information Technology, or a related field is preferred.
• At least three years of experience supporting Windows, Microsoft 365, Microsoft Entra ID/Azure AD, and cloud-only Microsoft environments.
• Knowledge of or experience supporting macOS, Microsoft Intune MDM, endpoint management, and device configuration.
• Experience administering systems within a cloud-first or cloud-only enterprise environment; experience supporting environments with minimal or no on-premises server infrastructure is an asset.
• Working knowledge of TCP/IP, DNS, DHCP, and other common network services and protocols.
• Strong troubleshooting, analytical, and technical documentation skills with close attention to detail.
• Clear verbal and written communication skills with a professional, calm, and service-focused approach to support.

Compensation package

• Competitive salary: $80,000 - $90,000
• Equity / Stock Options: Participation in the company’s stock option plan, providing long‑term ownership and alignment with company growth.
• Comprehensive medical and dental benefits, including a Health Spending Account (HSA).
• Matching RRSP program to support long‑term financial planning.
• Generous time‑off program, including vacation, wellness days, and the full week off between Christmas and New Year’s.
• Professional development support for role‑related training and certifications.

Why Join Us?

At Draganfly Innovations, you’ll join a collaborative team that values innovation, curiosity, and continuous improvement. We’re in an exciting growth phase, scaling our technologies, product lines, and teams as we continue to shape the future of UAV innovation. Joining us now means becoming part of a company with deep roots in the industry - and bold ambitions for what comes next.

You’ll have the opportunity to make a meaningful impact, work on diverse and cutting‑edge projects, and grow your skills alongside passionate experts. We offer competitive compensation, strong benefits, and a supportive environment where your contributions truly matter. Here, you won’t just join a company - you’ll help build what comes next.

As part of our hiring process, all candidates must successfully complete reference checks and a criminal background check.