System & Network Support Analyst Concord, Ontario, Canada

wysemeter; Ontario; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a System & Network Support Analyst to join its dynamic IT team. This role is vital in ensuring the reliability and efficiency of IT systems, focusing on high availability and timely project delivery. You will be responsible for monitoring server traffic, implementing security improvements, and providing frontline support. The ideal candidate will possess strong troubleshooting skills, a solid understanding of networking protocols, and a proactive approach to problem-solving. Join this collaborative environment where your contributions will help shape the future of utility management services across Canada.

Benefits

Great Place to Work certification

RRSP program

Employee Assistance Program

Quarterly employee social events

Free parking

TTC accessible

Career and professional development opportunities

Qualifications

• Strong initiative and innovation skills are essential.
• Expert knowledge of networking protocols and topologies required.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Ensure high availability and uptime of all IT systems.
• Monitor and manage server traffic and tickets.
• Provide Tier 1 hardware/software and user support.

Skills

Hardware / software support and troubleshooting

Advanced Microsoft knowledge

Networking topologies/protocols

O365

Windows Server 2012+

VMWare

Azure Active Directory

Self-starting and self-motivating

Education

University/College education training in Systems and Infrastructure

Tools

Microsoft Business Suite

Endpoint protection software

Job description

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Reporting into the CIO, the System & Network Support Analyst role will serve as an integral member of the Wyse IT team. The main function of the role is to ensure high availability / uptime of all Wyse IT Systems as well as On time / On scope / On Budget project at Wyse. Utilizing attention to detail, technical skills and professionalism, throughout all departments and assisting when required in a timely manner.

Key Responsibilities

• Follow organizational standards to sustain the quality of services.
• Make improvement suggestions and put them into action.
• Follow current procedures and provide suggestions for improvement.
• Implement new procedures to improve the security system for the organization.
• Keep up with the most recent security developments and technology.
• Watch the server traffic and tickets for the company.
• Responsible for all Wyse Meter Solutions Servers / Network Appliances including Physical and Cloud Servers, Firewalls, L2/L3 Switches, Access Points and IoT devices.
• Responsible for the monitoring, creation, and remediation of Wyse Meter Solutions’ backup infrastructure.
• Frontline support and monitoring of Wyse Meter Solutions’ Cyber Security footprint including Endpoint protection software, vulnerability / pen testing, hardware/software patching, network traffic sleuthing, and phishing campaigns.
• Project work related to new technologies, upgrades, and new deployments.
• Other duties or tasks from time to time as directed by the Manager.
• Tier 1 Hardware / Software and User Support via phone, helpdesk tickets, email, and remote connection.
• Work with Vendors on Tier 1 Hardware / Software support.
• User Management [Onboard / offboard].
• New Hardware ordering, setup and deployment.

Required Education & Qualifications

• Hardware / software support and troubleshooting.
• Advanced Microsoft knowledge.
• Working experience with O365, Windows Server 2012+ and VMWare.
• Expert knowledge of networking topologies/protocols, subnets, VLANS, QoS, OSI Model, multi-routed VPNs, and DNS.
• Knowledge of industry and network protocols and their purpose.
• Intermediate / Expert level knowledge of Microsoft Business Suite and Azure Active Directory.
• University/College education training in Systems and Infrastructure or equivalent experience.
• Strong initiative and innovation skills.
• Ability to work in a fast paced, changing environment.
• An appetite to fully understand new technology and problems with limited previous experience.
• Self-starting and self-motivating.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work.
• Give back to the community through our Wyse Helping Homes Program.
• Open yourself to amazing opportunities for career and professional development.
• Participate in our RRSP program.
• Enjoy our employee perks in retail, travel, restaurants and many more.
• We offer an Employee Assistance Program.
• Join us in our quarterly employee social events.
• Be part of a collaborative environment.
• Free parking.
• TTC accessible.

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

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