System Configuration Specialist - Loan Ops & Apps (Hybrid)

Brooksource; Mississauga; Hybrid; CAD 21,000 - 34,000; Full time

Job summary

Brooksource in Mississauga, Ontario is seeking a Systems Configuration Support Specialist to maintain and optimize critical business applications in a financial services setting. You will configure loan origination workflows, troubleshoot incidents, manage tickets, and support testing and releases across cross-functional teams.

The role requires a 3-5 year background in application support, strong configuration skills, and proficiency with Jira, Confluence, Excel, and Power BI.

Qualifications

• 3-5 years of experience in application support, system configuration, or systems analysis.
• Experience supporting enterprise financial services applications.
• Experience configuring workflows, business rules, user permissions, or system integrations.
• Strong troubleshooting and incident management skills.
• Experience with testing, UAT coordination, defect tracking, and release support.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Configure and maintain loan origination workflows, rules, user roles, queues, and integrations.
• Troubleshoot incidents, conduct root cause analysis, and implement fixes.
• Manage and resolve support tickets related to system functionality and configuration changes.
• Develop and execute test cases and support UAT.
• Collaborate with IT, business stakeholders, and vendors to coordinate resolutions.
• Review release notes and assess impact on systems.
• Maintain SOPs, configuration guides, knowledge base, and change logs.
• Support audits with accurate testing, approvals, and deployment documentation.
• Assist business teams to gather requirements and prioritize changes.

Skills

Application support

System configuration

Systems analysis

Troubleshooting

UAT testing

Defect tracking

Release support

Jira

Confluence

Excel

Power BI

SDLC

Communication

Documentation

Cross-functional collaboration

Education

Post-secondary degree or diploma in CS/IS or related field

Tools

Jira

Confluence

Excel

Power BI

Job description

Brooksource in Mississauga, Ontario is seeking a Systems Configuration Support Specialist to maintain and optimize critical business applications in a financial services setting. You will configure loan origination workflows, troubleshoot incidents, manage tickets, and support testing and releases across cross-functional teams.

The role requires a 3-5 year background in application support, strong configuration skills, and proficiency with Jira, Confluence, Excel, and Power BI.