Configuration Support Specialist

Brooksource; Mississauga; Híbrido; CAD 21.000 - 34.000; Tempo integral

Resumo da vaga

Brooksource in Mississauga, Ontario is seeking a Systems Configuration Support Specialist to maintain and optimize critical business applications in a financial services setting. You will configure loan origination workflows, troubleshoot incidents, manage tickets, and support testing and releases across cross-functional teams.

The role requires a 3-5 year background in application support, strong configuration skills, and proficiency with Jira, Confluence, Excel, and Power BI.

Qualificações

• 3-5 years of experience in application support, system configuration, or systems analysis.
• Experience supporting enterprise financial services applications.
• Experience configuring workflows, business rules, user permissions, or system integrations.
• Strong troubleshooting and incident management skills.
• Experience with testing, UAT coordination, defect tracking, and release support.
• Excellent communication and cross-functional collaboration.

Responsabilidades

• Configure and maintain loan origination workflows, rules, user roles, queues, and integrations.
• Troubleshoot incidents, conduct root cause analysis, and implement fixes.
• Manage and resolve support tickets related to system functionality and configuration changes.
• Develop and execute test cases and support UAT.
• Collaborate with IT, business stakeholders, and vendors to coordinate resolutions.
• Review release notes and assess impact on systems.
• Maintain SOPs, configuration guides, knowledge base, and change logs.
• Support audits with accurate testing, approvals, and deployment documentation.
• Assist business teams to gather requirements and prioritize changes.

Conhecimentos

Application support

System configuration

Systems analysis

Troubleshooting

UAT testing

Defect tracking

Release support

Jira

Confluence

Excel

Power BI

SDLC

Communication

Documentation

Cross-functional collaboration

Formação

Post-secondary degree or diploma in CS/IS or related field

Ferramentas

Jira

Confluence

Excel

Power BI

Descrição da vaga

Systems Configuration Support Specialist

Pay Rate: Up to $25/hr CAD

Contract Duration: Through March 31, 2027, with potential for extension

Work Schedule: Monday-Thursday onsite | Friday remote

Position Overview

We are seeking a Systems Configuration Support Specialist to support the day-to-day maintenance, configuration, and optimization of critical business applications within a financial services environment.

This individual will be responsible for maintaining application stability, troubleshooting system issues, implementing configuration changes, and supporting enhancements across lending and loan origination platforms. The ideal candidate brings a strong background in application support, system configuration, incident management, and working with cross-functional teams to resolve technical issues.

Key Responsibilities

• Configure and maintain business applications, including loan origination workflows, decisioning rules, user roles, queues, and system integrations.
• Troubleshoot application incidents, conduct root cause analysis, and implement corrective actions.
• Manage and resolve support tickets related to system functionality, user access, and configuration changes.
• Develop and execute test cases for system changes, support User Acceptance Testing (UAT), and validate post-release functionality.
• Collaborate with internal IT teams, business stakeholders, and third-party vendors to investigate defects and coordinate resolutions.
• Review vendor release notes, assess potential system impacts, and support application updates.
• Maintain technical documentation, including standard operating procedures (SOPs), configuration guides, knowledge base articles, and change logs.
• Support system enhancements while ensuring compliance with security, audit, privacy, and data governance requirements.
• Partner with business teams to gather requirements, identify process improvements, and prioritize system changes.
• Support periodic audits by maintaining accurate testing, approval, and deployment documentation.

Required Qualifications

• Post-secondary degree or diploma in Computer Science, Information Systems, or a related field, or equivalent IT certifications and professional experience.
• 3-5 years of experience in application support, system configuration, or systems analysis.
• Experience supporting enterprise business applications, ideally within financial services, banking, or lending.
• Hands-on experience configuring application workflows, business rules, user permissions, or system integrations.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with testing, UAT coordination, defect tracking, and application release support.
• Proficiency with tools such as Jira, Confluence, Microsoft Excel, and Power BI.
• Familiarity with Software Development Life Cycle (SDLC) processes and change management.
• Strong communication, documentation, and cross-functional collaboration skills.

Preferred Qualifications

• Experience supporting Loan Origination Systems (LOS) or other financial services applications.
• Familiarity with lending operations, credit applications, loan funding, or financial workflows.
• Experience working with third-party software vendors to troubleshoot issues and implement enhancements.
• French bilingual proficiency is considered an asset.

This is a hybrid contract opportunity based in Mississauga, Ontario, requiring onsite attendance Monday through Thursday, with the flexibility to work remotely on Fridays.

The contract is currently scheduled through March 31, 2027, with the potential for extension based on business needs. Accepting candidates through at least November 6th, 2026

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.