Mortgage Operations Specialist – Client‑Centric

Scotiabank; Mississauga; On-site; CAD 42,000 - 62,000; Full time

Job summary

Scotiabank in Mississauga, Ontario, is seeking a Mortgage Operations Administrator to support branch and mortgage activities on-site. The role emphasizes accuracy, regulatory compliance, and timely processing, with responsibilities spanning verification, SLA adherence, and handling inquiries from branches and solicitors.

The candidate should have a high school diploma and at least two years of relevant experience, plus solid MS Office skills. The position supports a standard five-day office week.

Qualifications

• High School diploma or equivalent and at least 2 years of relevant experience.
• Basic Computer Skills including Microsoft Office products.
• Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries and provide prompt, accurate resolution.

Responsibilities

• Provide administrative and processing support within Mortgage Operations.
• Verify accuracy, completeness and authorizations of all work activities.
• Complete assigned tasks with high accuracy and attention to detail.
• Prioritize adherence to published Service Level Agreements.
• Investigate and resolve exception situations and complex adjustments or corrections.
• Process incoming requests from supported units, branches, solicitors/notaries, and other partners.
• Assist with customer/branch complaints as required and complete related processing requests.
• Provide guidance and training to other team members as required.
• Adhere to bank regulations, policies, and risk controls in daily activities.

Skills

Client communication

Attention to detail

Basic computer skills

Education

High School diploma

2 years relevant experience

Tools

Microsoft Office

Job description

Scotiabank in Mississauga, Ontario, is seeking a Mortgage Operations Administrator to support branch and mortgage activities on-site. The role emphasizes accuracy, regulatory compliance, and timely processing, with responsibilities spanning verification, SLA adherence, and handling inquiries from branches and solicitors.

The candidate should have a high school diploma and at least two years of relevant experience, plus solid MS Office skills. The position supports a standard five-day office week.