System Administrator /Technical Engg

Tata Consultancy Services Limited; Cambridge; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an IT Asset Management professional to oversee asset lifecycle, audits, and related IT hardware/software assets in a Canadian operations context.

The role focuses on handling asset inventory, ServiceNow workflows, and on-site operations to ensure accurate tracking, compliance, and vendor coordination across the asset lifecycle.

Qualifications

• Experience in IT hardware and software asset management services.
• Experience managing PC and mobile assets in ServiceNow.
• Conduct physical asset audits and manage stock rooms.
• End-to-end asset life cycle management including warranty data and refresh dates.
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting.

Responsibilities

• Perform physical asset audits and maintain asset stock.
• Manage asset life cycle from forecast to disposal.
• Coordinate with vendors for asset delivery and returns.
• Provide Walkup, deskside and remote support for IT assets.
• Assist in onboarding and training for new hires.
• Ensure compliance with 100% work from office policy.

Skills

Communication skills

IT Hardware Asset Mgmt

ServiceNow Asset Mgmt

Asset audits

Asset lifecycle management

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Server & Network support

Training/Train the Trainer

Asset inventory management

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organisations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centres across the world, the company has been recognised as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required skill set

Skills and Responsibilities

Experience Range:

Good Years

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• 100% Work from Office
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Key Words to search in Resume

Asset Management, Shipping and Receiving, Asset Life cycle management

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.