EUC Desktop Support Engineer

Tata Consultancy Services; Montreal; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an IT Helpdesk/Desktop Support specialist to assist end-user devices across desktops, laptops, tablets, printers, and related peripherals in Montreal.

You will deliver remote and on-site support, manage incidents, and maintain documentation in CMDB systems. The role involves IMAC activities, adherence to SLAs, and collaboration with IT teams to ensure a stable, well-documented environment.

Qualifications

• Experience providing end-user device support (desktops, laptops, tablets, printers).
• Familiarity with Windows and macOS environments and remote troubleshooting.
• Experience with incident management and ticketing workflows.

Responsibilities

• Provide end-user device support across desktops, laptops, tablets, and peripherals.
• Install, configure, and maintain devices and printers; perform IMAC activities.

Skills

End-user support

Windows OS

macOS

Remote support

Troubleshooting

IMAC processes

Tools

CMDB

Ticketing systems

Video conferencing tools

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Key Responsibilities

• Provide support for end-user devices including desktops, laptops, tablets, thin clients, Mac devices, monitors, mobile devices, VPN, Azure Virtual Desktop, printers, and scanners.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and printers.
• Support Windows, macOS, and other non-Windows operating system environments.
• Perform IMAC (Installation, Movement, Addition, and Change) activities for hardware and software across new and existing devices.
• Support commercial off-the-shelf and custom-developed applications.
• Manage incident resolution and service request fulfillment queues.
• Deliver remote and onsite technical support, including device repair and troubleshooting using remote access tools.
• Maintain warranty and maintenance records for assets and ensure documentation is updated within operational manuals.
• Update and maintain asset information in the Configuration Management Database (CMDB).
• Ensure compliance with end-user service level agreements (SLAs) and support timely ticket resolution.
• Conduct end-user device testing, inspections, and related site assessments.
• Set up, administer, and troubleshoot video conferencing technologies.
• Provide end-user familiarization training following new device installations, where applicable.
• Maintain accurate and timely status updates within ticketing systems.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.