Business Relationship manager

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an experienced Client Management leader to drive retention, growth, and high-value engagements with enterprise customers in Canada.

You will collaborate across pre-sales and delivery teams, manage stakeholders, monitor CSI/Lifeline metrics, and strive for substantial revenue growth and improved margins.

Qualifications

• Good years of experience leading client management, account management, or customer-success initiatives.
• Proven ability to manage large enterprise customers and drive revenue growth.
• Strong stakeholder management, commercial acumen and client engagement skills.

Responsibilities

• Build and strengthen relationships with key customer stakeholders.
• Retain and grow existing customer accounts.
• Ensure timely resolution of escalations and client concerns with risk mitigation.
• Drive Customer Satisfaction Index (CSI) and Lifeline outcomes.
• Analyze CSI/Lifeline feedback to identify improvement actions.
• Position new service offerings with pre-sales and solutioning teams.
• Expand account footprint with full-service engagements and growth opportunities.
• Achieve Total Contract Value (TCV) and revenue growth targets.
• Improve account profitability and margins.
• Oversee billing, collections, and receivables management.
• Collaborate with delivery teams to show realized business value.
• Support creation of customer success stories and business cases.
• Develop customer references and referrals.

Skills

Client Management

Account Management

Customer Success

Business Development

IT Services Delivery

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Experience:

• good years of experience in Client Management, Account Management, Customer Success, Business Development, or IT Services delivery leadership.
• Proven experience managing large enterprise customers and driving revenue growth.
• Strong stakeholder management, commercial acumen, and customer engagement skills.
• Experience in contract management, forecasting, margin improvement, and escalation management.

Key Responsibilities:

• Build and strengthen relationships with key customer stakeholders.
• Retain and grow existing customer accounts.
• Ensure timely resolution of escalations and client concerns, implementing risk mitigation plans as needed.
• Drive high Customer Satisfaction Index (CSI) and Lifeline outcomes.
• Analyze CSI and Lifeline feedback to identify and execute improvement actions.
• Identify and position new service offerings in collaboration with pre-sales and solutioning teams.
• Expand account footprint by promoting full-service engagements and non-linear growth opportunities.
• Achieve Total Contract Value (TCV) and revenue growth targets.
• Improve account profitability and margins.
• Ensure timely billing, collections, and receivables management.
• Collaborate with delivery teams and customers to measure and showcase realized business value.
• Support the creation of customer success stories and business case studies.
• Identify and develop customer references and referral opportunities.
• Review delivery plans, project progress, budgets, and overall account health.
• Provide accurate account revenue forecasts and business insights."

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.