Switchboard Operator Clerk

Interior Health; Kelowna; On-site; CAD 26,000 - 33,000; Part time

Benefits offered by this job

Competitive wages

Shift premiums

Employer-paid training

Employee & Family Assistance Program

Job summary

Interior Health's Kelowna General Hospital is seeking a Casual Switchboard Operator Clerk to be the first point of contact for patients, visitors and staff. You will manage calls, register patients, relay messages, and support front-line operations in a busy healthcare setting.

Shifts rotate and cover mornings, afternoons and evenings; 0–37.5 hours/week with short-notice coverage. This on-site role offers on-the-job training and potential pathways to permanent positions within the health system.

Qualifications

• Two years' recent, related experience or equivalent education and training.
• Ability to type 45 wpm from a recognized institution, completed within the past 48 months (non-supervised tests not accepted)

Responsibilities

• Operate the switchboard and handle internal/external calls.
• Provide information to customers and relay messages to appropriate source.
• Answer emergency calls and follow procedures in emergencies.
• Maintain Physician paging system and after-hours emergency lines.
• Record and organize data to facilitate morgue operations and coordinate transfers.
• Receive On-Call information from physicians and update data as required.
• Receive patient porter requests and dispatch transfers to the patient porter team.
• Maintain confidentiality of classified information and inform the manager as needed.
• Perform other related duties as assigned.

Skills

Typing 45 wpm

Communication skills

Education

Grade 12 or equivalent

Job description

Position Summary

Make a difference every day at Kelowna General Hospital. We are seeking a Casual Switchboard Operator Clerk to join our dedicated team in Kelowna, B.C. In this important front-line role, you'll be the first point of contact for patients, visitors, and staff, helping ensure seamless communication across one of the region's busiest healthcare facilities. This position works rotating days, evenings 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30. Days of Work: Rotating.

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions.

• competitive wages
• shift premiums
• employer-paid training
• Employee & Family Assistance Program to support you every step of the way

What Will You Work On?

This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:

• Processes calls (internal and external) and establishes communication links.
• Provides information to customers and assists in relaying messages to appropriate source.
• Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
• Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
• Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
• Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
• Receives patent porter requests and dispatches transfers to the patient porter team.
• Maintains confidentiality of classified information and keeps manager informed.
• Performs other related duties as assigned.

Qualfications

Education, Training & Experience:

• Grade 12 plus
• two year's recent, related experience or an equivalent combination of education, training and experience
• Ability to type 45 wpm from a recognized institution, completed within the past 48 months (non-supervised tests not accepted