Switchboard Operator Clerk

Interior Health Authority; Kelowna; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Shift premiums

Employer-paid training

Employee & Family Assistance Program

Job summary

Kelowna General Hospital, part of Interior Health Authority, is seeking a casual Switchboard Operator Clerk to join our frontline team in Kelowna, BC. You will be the first point of contact for patients, visitors and staff, ensuring seamless communication across the facility with rotating day/evening shifts.

Duties include handling calls, relaying information, maintaining paging and on-call lines, and coordinating with patient transport and morgue data as needed.

Qualifications

• Completion of Grade 12.
• Typing test (45+ NWPM) from a recognized institution within the past 48 months.
• Two years recent related experience, or an equivalent combination of education, training and experience.
• Cover Letter stating availability to start in a new position and on-call, casual work.

Responsibilities

• Process internal and external calls and establish links.
• Provide information to customers and relay messages to appropriate source.
• Answer emergency calls and follow established procedures.
• Maintain Physician paging system and after-hours emergency lines.
• Record and organize data for morgue operations and coordinate transfers as required.
• Receive and relay On-Call information from physicians and update relevant staff.
• Coordinate patient porter requests and transfers.
• Maintain confidentiality of information.
• Perform other related duties as assigned.

Skills

Communication

Typing speed

Interpersonal skills

Education

Grade 12

Job description

Make a difference every day at Kelowna General Hospital. We are seeking a Casual Switchboard Operator Clerk to join our dedicated team in Kelowna, B.C. In this important front-line role, you’ll be the first point of contact for patients, visitors, and staff, helping ensure seamless communication across one of the region’s busiest healthcare facilities.

This position works rotating days, evenings 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30. Days of Work: Rotating.

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.

What Will You Work On?

Duties

• Processes calls (internal and external) and establishes communication links.
• Provides information to customers and assists in relaying messages to appropriate source.
• Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
• Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
• Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
• Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
• Receives patent porter requests and dispatches transfers to the patient porter team.
• Maintains confidentiality of classified information and keeps manager informed.
• Performs other related duties as assigned.

What should your application include?

• Completion of Grade 12
• A 5-minute typing test (45+ NWPM) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted).
• Your Resume indicating two years recent related experience, Or an equivalent combination of education, training and experience;
• A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week);

Come join our team and see why we’re one of B.C.’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work?