Patient Registration Clerk

Interior Health Authority; Kelowna; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Shift premiums

Employer-paid training

Employee & Family Assistance Program

Job summary

Kelowna General Hospital in Kelowna, BC is seeking a Casual Patient Registration Clerk. The role interviews patients and families to complete registration, directs visitors, and handles phone inquiries with a focus on accurate information and patient flow.

Shifts are rotating days/nights/evenings with varying start times; casual employment offers wage premiums, on-call opportunities, and employer-paid training to support career growth in a welcoming community hospital environment.

Qualifications

• Medical Terminology Certificate is required.
• Two years of related experience or an equivalent combination of education, training and experience.
• Typing test requirement: 5 minutes at 45+ NWPM within 48 months.

Responsibilities

• Interview patients and relatives to collect information for Patient Registration.
• Identify bed booking options and provide directions to visitors.
• Answer telephone inquiries and relay patient room numbers and visiting hours.
• Respond to alarm panels per established procedures.

Skills

Customer service

Organizational skills

Education

Medical Terminology Certificate

Job description

At Kelowna General Hospital, every patient interaction matters. We're currently seeking a Casual Patient Registration Clerk to join our team in Kelowna, BC. If you're organized, customer service-oriented, and passionate about supporting your community, this could be the perfect opportunity for you.

Hours of work are rotating days/nights/evenings; 06:00 to 14:00, 06:30 to 14:30, 07:00 to 15:00, 08:00 to 14:00, 08:00 to 16:00, 09:00 to 17:00, 12:30 to 20:30, 13:00 to 21:00, 14:30 to 22:30, 15:00 to 21:00

Days off: Rotating

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.

What will you work on?

This position interviews patients, relatives and/or friends to obtain information required to complete the Patient Registration documentation and performs other related clerical duties. Identifies available bed booking options as requested. Provides information and directions to visitors and handles telephone inquiries such as patient room numbers and visiting hours. Responds to alarm panels by making announcements and/or telephone calls in accordance with the established procedures.

What should your application include?

• A 5-minute typing test (45+ NWPM) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details.
• A Medical Terminology Certificate
• Your Resume outlining two year’s recent related experience, Or an equivalent combination of education, training and experience;
• A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).

Come join our team and see why we’re one of B.C.’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada.

Ready to love where you live and work?