SWITCHBOARD OPERATOR

Northern Health - BC; Prince Rupert; On-site; CAD 42,000 - 54,000; Full time

Job summary

Northern Health is seeking an experienced Switchboard Operator to support the Health Information department. The role includes clerical duties related to patient records, record retrieval, release of information, and registration.

Under supervision, you will answer phones, take messages, transfer calls, fax reports, restock supplies, and manage admissions and discharges. Keyboard speed 45 wpm and knowledge of medical terminology are required.

Qualifications

• Keyboard speed of 45 wpm and knowledge of medical terminology are required.

Responsibilities

• Create and maintain patient records, record retrieval, assembly, and release of information.
• Handle admission and discharge registrations.
• Answer phones, take messages, transfer calls, and manage switchboard operations.
• Fax reports and restock supplies as needed.
• Assist with related clerical duties in Health Information.

Skills

Typing 45 wpm

Medical terminology

Job description

Northern Health is looking for an experienced, highly efficient, and self-directed Switchboard Operator to support the Health Information department.

In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Switchboard/ Health Records Clerk performs clerical duties related to creating and maintaining patient records, record retrieval, assembly, quantitative analysis, release of information, and clerical duties relating to the admission and discharge of patients including registration. Performs a variety of clerical duties such as answering phones, taking messages, transferring calls, fax reports, and restocking supplies. Receives and forwards calls and information utilizing a switchboard, public address and related communications system.

Ability to keyboard at 45 w.p.m. and knowledge of medical terminology required.