SWITCHBOARD OPERATOR

Northern Health; Prince Rupert; Hybrid; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Extended health coverage

Dental coverage

Municipal pension plan

Four weeks of vacation after one year

Job summary

Northern Health is seeking an experienced Switchboard Operator to support the Health Information department in Prince Rupert. Responsibilities include maintaining patient records, record retrieval, release of information, and admissions/discharges clerical duties.

The role involves answering phones, transferring calls, and handling related communications. Requirements include Grade 12 and two years of related experience, with the ability to keyboard 45 w.p.m.

Qualifications

• Grade 12 and two years of related experience.
• Typing speed of 45 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform duties and organize work.
• Ability to operate related equipment.

Responsibilities

• Create and maintain patient records.
• Retrieve patient records and assemble information.
• Release of information and documentation handling.
• Register admissions and discharges and related clerical duties.
• Answer phones, take messages, transfer calls, and fax reports.
• Restock supplies and manage related clerical tasks.

Skills

45 w.p.m. keyboarding

Medical terminology

Verbal & written communication

Interpersonal skills

Organizational skills

Equipment operation

Education

Grade 12

Job description

Position Summary

Northern Health is looking for an experienced, highly efficient, and self-directed Switchboard Operator to support the Health Information department.

In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Switchboard/ Health Records Clerk performs clerical duties related to creating and maintaining patient records, record retrieval, assembly, quantitative analysis, release of information, and clerical duties relating to the admission and discharge of patients including registration. Performs a variety of clerical duties such as answering phones, taking messages, transferring calls, fax reports, and restocking supplies. Receives and forwards calls and information utilizing a switchboard, public address and related communications system.

Ability to keyboard at 45 w.p.m. and knowledge of medical terminology required.

Qualfications

• Grade 12 and two (2) years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

• Ability to keyboard at 45 w.p.m.
• Knowledge of medical terminology
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Where you will be working:

Facility:

Additional details about this facility’s programs and care environment can be found through Prince Rupert Regional Hospital

Community:

Information about living, working, and thriving in the area is available through Prince Rupert

More about Northern Health

Northern Health (NH) boasts the most affordable communities in BC to live, work, and play. NH covers an area of nearly 600,000 square kilometres and offers health services in 26 communities, 55 First Nations communities, 11 Métis chartered communities, and Inuit families. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!

Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:

• Benefits for Indigenous Employees: Ceremonial, Cultural, and Spiritual Leave, Access to NH Indigenous Community of Practice.
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

International Applicants

Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants.