Swiss Chalet, Saint John - Manager, Guest Experience

Swiss Chalet; New Brunswick; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Team environment

Competitive wages

Growth opportunities

Career advancement

Job summary

Swiss Chalet in New Brunswick is seeking a seasoned Front of House Manager to oversee daily dining room operations, ensure a flawless guest experience, and coach a team to meet brand standards.

You will lead shifts, drive service excellence, and foster a passionate, guest-centric culture in a fast-paced environment, with opportunities for growth within Canada’s iconic restaurant family. 20% employee discount, flexible scheduling, and career advancement are part of the package.

Qualifications

• Front of House management experience required.
• Ability to run front of house and lead all shifts to brand standards.
• Demonstrates hospitality passion and guest-centric service.

Responsibilities

• Oversee day-to-day dining room management.
• Ensure Benchmark Restaurant standards and Perfect Guest Experience.
• Coach and develop associates.
• Oversee and ensure the Perfect Guest Experience.
• Support and implement Standards and Controls.
• Demonstrate behaviours aligned with Recipe's principles.

Skills

Front of House management

Leadership across shifts

Hospitality focus

Driven and focused

Inspirational team player

Availability including weekends

Job description

What you will do in this role:

• Oversee the day-to-day management of the dining room as directed.

• Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time

• Continue to develop and coach associates

• Oversee and ensure the Perfect Guest Experience

• Support and implement Standards and Controls

• Demonstrate behaviours consistent with Recipe's principles.

What we are looking for:

• Previous Front of House Management experience

• Possess the potential to effectively run the front of house and lead all shifts to meet Brand standards

• Possess the "Hospitality Gene" by demonstrating the ability to create connections, a passion for People and service excellence

• Driven and focused

• Inspirational and motivational team player

• Ability to work days, evenings, weekends and holidays in a busy fast paced environment

Whats in it for you:

• 20% employee discount dining card valid at all Recipe brands

• Flexible scheduling

• A chance to be part of a close knit team

• Competitive wages

• Growth and development opportunities within the restaurant

• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurants