Supervisor - Front of House

Montana's; Calgary; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

20% employee discount dining card at [

Flexible scheduling

Energetic and dynamic team

Competitive wages

Fun working environment

Growth and development opportunities

Career advancement opportunities

Job summary

Sweeping Corporation of America seeks a Restaurant Guest Experience Manager to lead the Q-Crew and elevate guest satisfaction at our Calgary area restaurant. You will focus on delivering a perfect guest experience and maintaining brand standards.

You will coach staff, monitor KPIs, and ensure safe food handling while creating a welcoming, energetic dining atmosphere in a fast-paced environment.

Qualifications

• Experience in a hospitality setting is required.
• Strong interpersonal and communication skills with guests and team.
• Knowledge of Point of Sale (POS) systems and restaurant operations.

Responsibilities

• Identify root causes of guest satisfaction gaps and assist corrective actions.
• Resolve guest complaints and ensure root cause is addressed.
• Coach Q-Crew to deliver quality food, beverages, and inviting atmosphere.
• Communicate with guests to gain insights for improvements.
• Train and develop Q-Crew with coaching and performance measures.
• Support in developing recognition and KPI-driven engagement.
• Help manage labor budgets and drive profitability through actions.
• Ensure adherence to HACCP, safety, and operating procedures.

Skills

Interpersonal communication

Guest service

Team leadership

Ability to multi-task

Tools

POS systems

Job description

What you will do in this role:

Deliver a Perfect Guest Experience

• Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
• Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
• Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

People Development – Q-Crew Engagement

• Train and develop Q-Crew by providing coaching and performance improvement measures
• Participate in the training process for hourlyQ-Crew
• Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
• Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other

Financial and Restaurant Profitability

• Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
• Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

Restaurant Quality / Operational Excellence

• Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
• Maintain standards for restaurant opening and closing procedures and the uniform policy
• Complete and track completion of all activities of the daily checklists
• Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures

Food / Restaurant Safety

• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
• Ensure compliance with respect to cash and inventory controls
• Ensure compliance with responsible alcohol service

What were are looking from you:

• Prior experience in a hospitality setting
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests
• Knowledge of Point of Sale Systems
• Ability to work in a fast-paced environment while balancing competing priorities
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
• Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
• Superior interpersonal skills and ability to work as part of a team
• Ability to multi-task and maintain high energy in a fast-paced environment

What’s in it for you:

• 20% employee discount dining card valid at participating Recipe brands
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands