Survivors of Violence (SOV) Case Manager

Ywca Bc; Richmond; On-site; CAD 41,000 - 58,000; Full time

Benefits offered by this job

12% in lieu of time off and benefits

Employee Assistance Program

Health + Fitness Centre

Hotel discounts

Child care priority

Mentorship program

Equity committees

Job summary

YWCA BC in Richmond is seeking a Survivors of Violence (SOV) Case Manager to join a multi-agency team delivering holistic supports for survivors of violence, newcomer women and single parents. This full-time 35-hour weekly position runs until March 31, 2027.

You will maintain caseloads, assess needs, coordinate with WorkBC and ICM, connect clients to training and funding, document progress, and ensure safety planning and referrals.

Qualifications

• Experience with women survivors of violence.
• Case management or employment counselling experience.
• Experience in performance-based employment programming.
• Experience administering assessment tools.
• Trauma-informed knowledge.
• Ability to work independently and in a team.
• Knowledge of community resources.

Responsibilities

• Maintain organized client caseload and follow up.
• Assess client needs and develop action plans.
• Use Integrated Case Management system (ICM).
• Administer needs assessments and disability-related assessments.
• Connect clients to employment programs and resources.
• Refer for evaluations (vocational, psych, etc.).
• Assist with training and wage subsidies, job supports.
• Document progress and milestones in ICM.
• Ensure file consistency and documentation.
• Coordinate with internal workshops and safety planning.
• Support Single Parents Employment Initiative when eligible.

Skills

Case management

Employment counselling

Trauma-informed

Communication skills

Post-secondary degree

Independent and team

MS Office

Criminal record check

Languages

Multicultural experience

Education

Post-secondary degree or diploma

Tools

ICM system

Job description

Survivors of Violence (SOV) Case Manager

Details

Status

Term Full-Time Position– 35 hours/week until March 31st, 2027

Location

Posting Period

Job Description

This YWCA position will be working as part of a multi-agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports.The successful candidate will be working in delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.

What you’ll be doing:

Maintain an organized and current client caseload, including managing follow up

Assess client needs and develop an individualized action plan to meet goals

Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model.

Administer Client Needs Assessments, and Disability Related Employment Needs Assessments

Connect Clients to employment programming and community resources

Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro-psychological vocational assessments, and audiological reports).

Assist Clients in accessing interventions such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for

Support Client in completing Skills Training packages to connect with education/training

Report client progress and milestones through the ICM

Ensure file consistency and documentation

Connect clients with internal workshop schedule

Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources and any other appropriate referrals as appropriate

Assisting clients to participate in the Single Parents Employment Initiative where eligible

Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy

Other duties as required.

What you’ll need:

Experience working with women, particularly survivors of violence

Case management and/or employment counselling experience

Experience working in performance-based employment programming

Experience administering assessment tools with clients

Trauma-informed knowledge and understanding of its impacts on employment

Relevant post-secondary degree or diploma or a combination of relevant education and experience

Able to work independently and as part of a team

Good communication and case note writing skills

Knowledge of community resources

Understanding and capability to make realistic job matches to benefit clients

Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)

Able to show initiative, flexibility and demonstrate a positive attitude towards change and work

CCDP Certification is considered an asset.

A valid clear criminal record check (including working with vulnerable populations)

Bonus

Job Development experience is an asset

Additional languages are an asset

What we offer:

We offer our eligible employees the following benefits as part of their total compensation package:

Receive 12% in lieu of time off and benefits

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate as of April 1, 2026: Band F, Step 1 – $35.89*
*Employees currently within this band will retain their existing step.

Tara Chang-Swanson, Senior Operations Manager, Survivors of Violence Hub (she/her)

email: [e-mail]

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at [e-mail]

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

Want to learn more about working at the YWCA? Explore our careers page .

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA BC is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.