Support Worker

Ywca Bc; Vancouver; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Extended medical and dental benefits

Pregnancy, parental and adoption top‑

15 vacation days and 3 personal days

Employee Family Assistance Program

Wellness and growth opportunities

Free staff membership to Health + Gym

Hotel discounts

Priority in YWCA Child Care centers

Job summary

YWCA BC Harbour Grove House is seeking caring staff to support women and non-binary residents who have experienced intimate partner violence. You will provide orientation, emotional support, safety planning and advocacy with government agencies to help residents navigate housing and services.

The role requires feminist understanding of violence, crisis intervention skills, and knowledge of the criminal and family justice systems.

Qualifications

• 2 years post-secondary education in a related field and/or 1 year related experience.
• Experience with women and non-binary people who have experienced intimate partner violence.
• A feminist understanding of the root causes of violence by intimate partners.
• Conflict resolution and crisis intervention skills.
• An understanding of the criminal and family justice systems as they pertain to intimate partner violence.
• Good knowledge of resources, including affordable housing options.

Responsibilities

• Provide orientation to the program.
• Offer emotional support.
• Safety planning.
• Advocacy with government and community agencies.
• Court accompaniment.
• Assist to apply for long term subsidized housing.
• Information and referrals.
• Respond to emergencies during shift.
• Keep accurate statistics.
• Organize and facilitate resident events and celebrations.
• Grocery shopping.
• Cooking.
• Selecting and wrapping gifts.
• Hosting.
• Other duties as required.

Skills

Crisis intervention

Advocacy

Team player

Independence

Empathy

Education

Post-secondary education (2 years) in related field

Tools

Microsoft Word

Microsoft Teams

SharePoint

ADP

Concur

Safety Line

Relias

Job description

Location

Posting Period

October 21, 2026 - November 4, 2026

Job Description

YWCA BC Harbour Grove House is a 33‑unit second stage transition house for women who have experienced intimate partner violence, and for their children.

What you’ll be doing:

Providing the following to residents and former residents of the second stage program:

Orientationto the program

Emotional Support

Safety Planning

Advocacy with government and community agencies

Court accompaniment

Assistance to apply for long term subsidized housing

Information and Referrals

Responding to emergencies during shift

Keeping accurate statistics

Organizing and facilitating resident events and celebrations including:

Grocery shopping

Cooking

Selecting and wrapping gifts

Hosting

Other duties as required

What you’ll need:

A minimum of 2 years post‑secondary education in a related field and/or 1 year related experience

Experience working with women and non‑binary people who have experienced intimate partner violence

A feminist understanding of the root causes of violence by intimate partners

Conflict resolution and crisis intervention skills

An understanding of the criminal and family justice systems as they pertain to intimate partner violence

Good knowledge of resources, including affordable housing options

Team player

Able to work independently and be self‑motivated

Experience with/willingness to learn to use: Microsoft Word, Microsoft Teams, Sharepoint, ADP, Concur, Safety Line and Relias.

A valid clear criminal records check (including working with vulnerable populations) is required.

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits

Pregnancy, parental and adoption leave top up

15 vacation days and 3 personal days, in addition to paid sick days

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

Free staff membership to our Health + Fitness Centre

Discounts at our YWCA Hotel

Priority in YWCA Child Care centers

Pay Rate: $28.75 per hour

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil‑Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA BC is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.