Shift Lead, Security - Casino Security

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 33,000 - 45,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Shift Lead Security to oversee casino security operations during an assigned shift. This role blends leadership as a Security Supervisor with frontline duties as a Security Officer to keep guests, staff and assets safe.

You will respond to incidents, coordinate security teams, and ensure compliance with AGCO regulations and company policies. The ideal candidate has a post-secondary diploma in Law and Security, First Aid/ CPR, and solid customer

Qualifications

• Post-secondary diploma in Law and Security or related field.
• Proficiency in standard computer applications and security systems.
• Valid First Aid and CPR certification, along with Non-Violent Intervention certification.
• Possession of a valid Class G driver’s license with a clean driving record preferred.
• Ability to obtain and maintain registration as a Category1 Gaming Assistant with the AGCO.
• Must be 19+ years of age and available to work holidays and weekends.

Responsibilities

• Supervise security staff and assist with hiring, training and evaluations.
• Protect assets and report to authorities; ensure guest and employee safety.
• Provide first aid and maintain a strong security presence on the gaming floor.
• Ensure compliance with AGCO regulations and company policies.
• Mentor team members to deliver superior guest service.
• Oversee security for money transfers and incident reporting.

Skills

Security operations

First aid

Customer service

Communications

Team leadership

Education

Post-secondary diploma in Law and Security

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company

Hard Rock Ottawa Hotel & Casino

Location

Ottawa, Ontario

Job Type

Part Time Permanent

Is this a current vacancy?

Yes, this is an existing open position.

Compensation

CAD $ 28.36/Hr.

License Requirements

AGCO License, Smart Serve Certificate

OVERVIEW

The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.

The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.

RESPONSIBILITIES

Duties as a Security Supervisor

• The manager isaccountableto his or herstaff,assistingwith hiring, training, evaluations,recognitionand development.
• Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
• Provides first aid and medical attention asrequired.
• Presents astrong presence on the gaming floor.
• Deliversexceptional customer service and ensurescompliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policiesand regulations.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.

Duties as a Security Officer

• ExhibitconductinaccordancewithallAlcoholGamingCommissionOntario(AGCO)Regulations.
• Ensuresthatpropersecurityisprovidedforalltransfersofmonieswithinthecasino.
• Assistpatrons with a wide variety of inquiries and situations including providing information about the property and events,givingdirectionsandpossiblyescortingthem ifnecessary.
• Preparedetailedincidentreportsinaclearandprecisemanner.
• Patrolthecasinoareastoestablishasecuritypresenceandreportallunusualsituationsand/orsuspiciouspersons.
• Assistinthecoordinationandresolutionofemergencysituations.
• Assistinmaintainingproperkeycontrol.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifyingappropriatemanagersofconcerns and observations.
• DemonstrateactionsandbehaviorsthatreinforcetheCompany’sMissionandValuesofCommunication,Integrity,Fun,Respect,Accountability,PassionandDedication.
• Ensurepromptanddiscreetnotificationtomanagersofanyobservationofillegalactsorinternalethicsviolations.
• Performsallotherrelatedandcompatibledutiesasassigned.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguestrelationsandactsasamentortoteammembersinordertoprovidesuperiorguestservice.
• Otherdutiesasassigned.
• LivestheBrand.

QUALIFICATIONS/EDUCATION AND/OR EXPIERENCE REQUIREMENTS

• Minimum of a post-secondary diploma in Law and Security or a related field
• Proficiencyin standard computer applications and systems relevant to security operations
• Valid First Aid and CPR certification, along with Non-Violent Intervention certification
• Possession of a valid Class G driver’s license with a clean driving record preferred
• Ability to obtain andmaintainregistration as a Category1Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO)
• The ability to obtain a SmartServeLicense
• A secondary school diploma, with preferencetograduates with a post-secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experienceanasset
• Must obtain andmaintainall licenses / certifications per Federal,Provincial,and GamingCommission.
• Prior experience opening new properties/outlets preferred.
• Must beNineteen(19) years of age.
• Must be able towork onholidays and weekends, as well as flexible shifts.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability tofrequentlymove objects (lift, push, pull, balance, carry) up to 50 pounds.
• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to handle or feel;reach withhands and arms,talkor hear; and taste or smell. The employee mustfrequentlylift and/or move 25 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision,depthperceptionand ability to adjust focus.
• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-pacedand often crowded and noisy.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

WORKING CONDITIONS

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for theirinterest,however, only those being considered for an interview will be contacted