Support Worker

Ravensview; Saanich; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Free staff parking

Onsite dining room

CARES training program

Job summary

Homewood Ravensview seeks a dedicated Support Worker to join its interdisciplinary team within Homewood Health. The role focuses on patient-centered treatment, rehabilitation and support for individuals with mental health and/or addiction needs, promoting dignity and safety on a 28-acre North Saanich campus.

You will assist with care plans, escort clients to programs, document progress, and support daily living activities while upholding clinical policies and a respectful environment.

Qualifications

• Certificate in Community Social Services- Mental Health and Addictions Worker, a graduate of a Health Care Assistant program, or recognized Health Care worker educational program such as Community Health Worker Program, plus two (2) years’ relevant experience
• Current First Aid/CPR Certification for Health Care Providers (Level 1 or greater)
• Knowledge of substance misuse and of problems encountered by chemically dependent individuals
• Awareness of community, social and health resources
• Basic understanding of behavior management
• Knowledge of mental health issues and treatment
• Willingness to demonstrate and assist patient with activities of daily living
• Ability to establish and maintain rapport with patients
• Strong observations skills
• Ability to deal effectively with conflict situations, manage aggressive behaviour and use non-violent crisis intervention and behavioural management techniques

Responsibilities

• Provide care for patients according to the care plan, observe and report unsafe conditions and behavioral, physical, and/or cognitive changes
• Perform delegated tasks according to training and procedures
• Complete and maintain related records and documentation such as communication books and progress reports
• Respond safely to resolve crisis situations and non-judgmentally to problematic behaviour
• Help develop and implement service plans and be a strong advocate for the patient
• Act in a manner that respects the customs, individuality, values and spiritual beliefs of the patient
• Ensure the safety of patients, staff and visitors by maintaining knowledge and adherence to infection control, emergency response and established policies and procedures
• Contribute to maintaining a clean and orderly work environment and comply with infection control practices
• Escalate medical emergencies to supervisor or emergency medical services as appropriate
• Identify and participate in the elimination of hazards in the work environment
• Complete incident / accident reports and occupational health and safety reports as required

Skills

First Aid/CPR Certification

Behavior management

Rapport building

Observation skills

Conflict de-escalation

Education

Health Care Assistant program

Mental Health & Addictions Worker certificate

Job description

Description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

We have an immediate, rewarding career opportunity for a Support Worker to join our great team at Ravensview, part of Homewood Health, the national leader in mental health and addictions treatment in Canada.

What’s in it for you?

• Competitive compensation, comprehensive benefits and RRSP-matching program
• Free staff parking
• Onsite dining room with gourmet meals prepared by our talented Nutrition Services team
• Onsite training including nationally-recognized CARES Program, first aid and the opportunity to develop knowledge of mental health and addictions care in our Ravensview Monthly Grand Rounds Education Series
• Access to professionally-designed fitness facility, serene outdoor spaces for walking and running, and direct access to John Dean Park

Homewood Ravensview is a private 75-bed mental health, trauma and addiction facility offering evidence-based, medically-led, inpatient services for first responders, military, veterans, executives & professionals, adults, and young adults. Located in North Saanich on 28 acres of forested hillside, Homewood Ravensview offers clients a comfortable and safe environment featuring serene ocean views from spacious rooms, welcoming common areas and a world-class team of physicians, psychiatrists, counsellors and 24-hour nursing professionals.

As a Support Worker at Homewood Ravensview, you will be an integral part of a collaborative interdisciplinary team focused on delivering seamless services and programs to our clients and customers. You’ll participate in the provision of patient-focused treatment, rehabilitation and support for persons with mental illness and/or addiction disorders, promoting a safe and healthy environment that instills a sense of dignity and self-respect. You will also escort patients to off-site programs, appointments and other planned events.

What you’ll be doing:

• Provide care for patients according to the care plan, observe and report unsafe conditions and behavioral, physical, and/or cognitive changes
• Perform delegated tasks according to training and procedures
• Complete and maintain related records and documentation such as communication books and progress reports
• Respond safely to resolve crisis situations and non-judgmentally to problematic behaviour.
• Help develop and implement service plans and be a strong advocate for the patient
• Act in a manner that respects the customs, individuality, values and spiritual beliefs of the patient
• Ensure the safety of patients, staff and visitors by maintaining knowledge and adherence to infection control, emergency response and established policies and procedures
• Contribute to maintaining a clean and orderly work environment and comply with infection control practices
• Escalate medical emergencies to supervisor or emergency medical services as appropriate
• Identify and participate in the elimination of hazards in the work environment
• Complete incident / accident reports and occupational health and safety reports as required

What we're looking for:

• Certificate in Community Social Services- Mental Health and Addictions Worker, a graduate of a Health Care
  Assistant program, or recognized Health Care worker educational program such as Community Health Worker Program, plus two (2) years’ relevant experience
• Current First Aid/CPR Certification for Health Care Providers (Level 1 or greater)
• Knowledge of substance misuse and of problems encountered by chemically dependent individuals
• Awareness of community, social and health resources
• Basic understanding of behavior management
• Knowledge of mental health issues and treatment
• Willingness to demonstrate and assist patient with activities of daily living
• Ability to establish and maintain rapport with patients
• Strong observations skills
• Ability to deal effectively with conflict situations, manage aggressive behaviour and use non-violent crisis intervention and behavioural management techniques

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance.

Homewood Ravensview acknowledges with respect the WSÁNEĆ people on whose territory it operates and recognizes that their historical relationship with the land continues to this day.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!