Support Worker

Homewood Ravensview; Victoria; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Free staff parking

Onsite dining room with gourmet meals

Access to fitness facility

CARES Program training

Outdoor spaces and park access

Job summary

Homewood Ravensview is seeking a dedicated Support Worker to join its private 75-bed mental health and addictions facility in BC. You will be part of an interdisciplinary team delivering patient-focused treatment, rehabilitation and support, escorting clients to programs and appointments, and promoting a safe, dignified environment.

You will participate in care plans, observe changes, complete records, and respond to emergencies with a compassionate, non-judgmental approach while upholding

Qualifications

• Certificate in Community Social Services- Mental Health and Addictions Worker, plus two years’ relevant experience.
• Current First Aid/CPR Certification for Health Care Providers (Level 1 or greater).
• Knowledge of substance misuse and problems encountered by chemically dependent individuals.
• Awareness of community, social and health resources.
• Basic understanding of behavior management.
• Knowledge of mental health issues and treatment.
• Willingness to assist patient with activities of daily living.
• Ability to establish and maintain rapport with patients.
• Strong observations skills.
• Ability to deal with conflict, manage aggressive behaviour and use non-violent crisis intervention.

Responsibilities

• Provide care for patients according to the care plan and report changes.
• Perform delegated tasks according to training and procedures.
• Complete and maintain related records and documentation.
• Respond safely to crisis situations and non-judgmentally to problematic behaviour.
• Help develop and implement service plans and advocate for the patient.
• Respect patient customs, individuality, values and beliefs.
• Ensure safety by following infection control and emergency procedures.
• Maintain a clean and orderly work environment and follow infection control practices.
• Escalate medical emergencies to supervisor or EMS as appropriate.
• Identify hazards and participate in risk elimination.
• Complete incident/occupational health and safety reports as required.

Skills

Empathy

Observation skills

Conflict management

Rapport building

Non-violent crisis intervention

Team collaboration

Patient advocacy

Safety awareness

Education

Certificate in Community Social Services- Mental Health and Addictions Worker

Health Care Assistant program graduate

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

We have an immediate, rewarding career opportunity for a Support Worker to join our great team at Ravensview, part of Homewood Health, the national leader in mental health and addictions treatment in Canada.

What’s in it for you?

• Competitive compensation, comprehensive benefits and RRSP-matching program
• Free staff parking
• Onsite dining room with gourmet meals prepared by our talented Nutrition Services team
• Onsite training including nationally-recognized CARES Program, first aid and the opportunity to develop knowledge of mental health and addictions care in our Ravensview Monthly Grand Rounds Education Series
• Access to professionally-designed fitness facility, serene outdoor spaces for walking and running, and direct access to John Dean Park

Homewood Ravensview is a private 75-bed mental health, trauma and addiction facility offering evidence-based, medically-led, inpatient services for first responders, military, veterans, executives & professionals, adults, and young adults. Located in North Saanich on 28 acres of forested hillside, Homewood Ravensview offers clients a comfortable and safe environment featuring serene ocean views from spacious rooms, welcoming common areas and a world-class team of physicians, psychiatrists, counsellors and 24-hour nursing professionals.

As a Support Worker at Homewood Ravensview, you will be an integral part of a collaborative interdisciplinary team focused on delivering seamless services and programs to our clients and customers. You’ll participate in the provision of patient-focused treatment, rehabilitation and support for persons with mental illness and/or addiction disorders, promoting a safe and healthy environment that instills a sense of dignity and self-respect. You will also escort patients to off‑site programs, appointments and other planned events.

What You’ll Be Doing

• Provide care for patients according to the care plan, observe and report unsafe conditions and behavioral, physical, and/or cognitive changes
• Perform delegated tasks according to training and procedures
• Complete and maintain related records and documentation such as communication books and progress reports
• Respond safely to resolve crisis situations and non-judgmentally to problematic behaviour.
• Help develop and implement service plans and be a strong advocate for the patient
• Act in a manner that respects the customs, individuality, values and spiritual beliefs of the patient
• Ensure the safety of patients, staff and visitors by maintaining knowledge and adherence to infection control, emergency response and established policies and procedures
• Contribute to maintaining a clean and orderly work environment and comply with infection control practices
• Escalate medical emergencies to supervisor or emergency medical services as appropriate
• Identify and participate in the elimination of hazards in the work environment
• Complete incident / accident reports and occupational health and safety reports as required

What We're Looking For

• Certificate in Community Social Services- Mental Health and Addictions Worker, a graduate of a Health Care Assistant program, or recognized Health Care worker educational program such as Community Health Worker Program, plus two (2) years’ relevant experience
• Current First Aid/CPR Certification for Health Care Providers (Level 1 or greater)
• Knowledge of substance misuse and of problems encountered by chemically dependent individuals
• Awareness of community, social and health resources
• Basic understanding of behavior management
• Knowledge of mental health issues and treatment
• Willingness to demonstrate and assist patient with activities of daily living
• Ability to establish and maintain rapport with patients
• Strong observations skills
• Ability to deal effectively with conflict situations, manage aggressive behaviour and use non-violent crisis intervention and behavioural management techniques

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, and as required by BC Health Authorities, subject to any accommodation required by applicable human rights legislation, Homewood Ravensview requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. The salary range for this role is $ 21.82 - $ 30.37.

Homewood Ravensview acknowledges with respect the WSÁNEĆ people on whose territory it operates and recognizes that their historical relationship with the land continues to this day.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!