Support Specialist - Collision

Fix Network; Burlington; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Health and dental coverage

RRSP program

Job summary

Fix Network is seeking a field-based Franchise Support Specialist to help franchise partners achieve quality, performance, and operational excellence. You’ll conduct reinspections for warranty claims and provide guidance on estimating and tools to ensure alignment with insurer requirements.

You will coach franchise teams, analyze performance, and collaborate with Area Managers to drive improvements. Extensive travel across Canada is required, with a starting salary of $75 000 per year and a

Qualifications

• 3+ years in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Ability to solve problems and manage multiple priorities.

Responsibilities

• Support franchise partners to meet quality, performance, and operational standards.
• Conduct vehicle reinspections for warranty claims and quality control.
• Review repair estimates to align with insurance partner requirements.
• Coach franchise teams on insurance guidelines, estimating systems, parts programs, and tools.
• Provide day-to-day support to shops and handle urgent requests.
• Document interactions in the Franchise Management System.
• Collaborate with Area Managers to identify improvements and resolve issues.
• Analyze root causes of performance challenges and implement solutions.
• Assist locations during catastrophe events like hailstorms and floods.

Skills

Damage appraisal

Production management

Coaching & communication

Relationship-building

Microsoft Office

Tools

MS Office Suite

Job description

What You’ll Do

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on:
• • Insurance guidelines and procedures
  • Estimating systems and best practices
  • Parts program utilization
  • Operational tools and processes
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We’re Looking For

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Valid Canadian driver’s license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you’ll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In this role, you’ll enjoy:

• A dynamic field-based position with significant impact on franchise success.
• Opportunities to collaborate with industry experts and leaders.
• Professional growth and career development within a growing international organization.
• A collaborative and supportive team environment.
• A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
• Group benefits program, including health and dental coverage.
• Employer RRSP program to help you invest in your future.

At _ Fix Network _, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.