Support Coordinator

Guelph Community Health Centre; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

Guelph Community Health Centre is seeking a PSH Support Coordinator to assist residents in permanent supportive housing and related sites with healthcare and social service navigation, care coordination, and advocacy.

You will engage clients with complex needs, coordinate referrals, and work with an allied health team to promote housing stability and well‑being across multiple community sites in Guelph.

Qualifications

• University degree or college diploma in social work or related discipline, or equivalent experience.
• Three to five years’ experience in a community-based organization.
• Strong interpersonal, active-listening and advocacy skills.
• Familiarity with local social service and health programs and systems.
• Experience with mental health, substance use, complex chronic diseases, and language barriers.
• Understanding of harm reduction.
• Excellent English written and oral communication; second language is an asset.
• Proficiency with computers and software programs.
• Valid Class G Ontario Driver's Licence and access to a vehicle.

Responsibilities

• Act as a resource to clients, assisting them in navigating social service and healthcare systems.
• Assist clients with complex needs to engage in their care plans as outlined by their care team.
• Actively work to engage clients with their primary care providers and community supports.
• Advocate with health and social service providers to ensure clients receive the care they deserve.
• Facilitate internal and external referrals to address needs within the determinants of health.
• Lead case coordination between interdisciplinary team and external partners.

Skills

Interpersonal skills

Advocacy

Communication (oral/written)

Care coordination

Education

Social work degree/education

Tools

Computer software

Vehicle access

Job description

EMPLOYMENT STATUS: Full-Time

HOURS/WEEK: 35 hours per week

What We Live By:

• Our Vision: A community without barriers to health and wellbeing
• Our Mission: We work with our community to promote and sustain health and wellbeing for all
• Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• Newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

The Permanent Supportive Housing (PSH) Program offers a long-term, affordable housing option combined with flexible, voluntary support services to help high-needs individuals experiencing homelessness maintain stable housing and live independently.

Delivered through partnerships among multiple agencies, the program assists residents of the PSH building who face significant challenges such as substance use, mental health issues, and other complexities. It focuses on helping them achieve housing stability and improve their quality of life by providing access to housing, practical assistance, counseling, advocacy, landlord mediation, and eviction prevention.

As a member of the Allied Health Team, the PSH Support Coordinatorworks with vulnerable individuals who areresidentsatthe permanent supportive housing building s at 10 Shelldale, ,as well as Grace Gardens, and the transitional housing program at 65 Delhi Street, who are facing multiple and complex barriers to accessing healthcare through system navigation and direct, one-to-one support.

This position work s at multiple sitesin the community.

Core Responsibilities:

• Act as a resource to clients, assisting them in navigating social service and healthcare systems.
• Assist clients with complex needs to engage in their care plans as outlined by their care team.
• Actively work to engage clients with their primary care providers and community supports.
• Advocate with health and social service systems/providers to ensure clients receive the care they deserve.
• Facilitate internal and external referrals to address needs within the determinants of health to address client goals.
• Lead case coordination between interdisciplinary team and external partners.

Qualifications:

• University degree or college diploma in social work or other relevant discipline, or an appropriate combination of education and experience.
• Three to five years’ experience working in a community-based organization.
• Strong interpersonal, active-listening and advocacy skills.
• Familiarity with local social service and health programs, services, and systems.
• Experience working with clients who experience mental health concerns, use substances,havecomplex chronic diseases, and language barriers.
• Understanding of, and alignment with, the philosophy of harm reduction.
• Excellence in English written and oral communication. Second language is an asset.
• Proficiency in the use of computers and various software programs.
• Possession of a valid Class "G" Ontario Driver's License and access to a vehicle. $2 million in liability coverage will be required for your vehicle.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation. We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.