Intensive Case Manager - Supportive Addiction and Mental Health Housing

Stonehenge Therapeutic Community; Mount Forest; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Enhanced vacation

Wellness days

RRSP Matching Plan

Health and dental benefits

Employee and Family Assistance Plan

Development opportunities

Job summary

Stonehenge Therapeutic Community seeks two Intensive Case Managers to work across Guelph-Wellington and Wellington County, primarily based in Mount Forest. You will conduct intake, assess needs, coordinate housing entitlements, and link clients to health and social services with partner agencies.

Some evenings and weekend rotation apply. Qualifications include a health/social services degree, at least one year in addictions/mental health, and strong documentation skills.

Qualifications

• College Diploma or University Degree in mental health, addictions, or social services.
• Minimum one year of progressive experience in addictions or mental health; trauma-informed practice is an asset.
• Experience in social services with working knowledge of case management systems and planning techniques.
• Previous experience in housing is preferred.
• CSC Clearance conducted by PWGS Canada.
• Standard First Aid/CPR, Level C.
• Valid G Driver's License (G2 or G) and satisfactory motor vehicle record.
• Reliable vehicle and willingness to transport program participants.
• Proof from insurer of at least $2 million general liability and acknowledgement of vehicle use scope required.

Responsibilities

• Intake and assessment
• Process & accept referrals from community partners
• Obtain all appropriate consents & authorizations for clients' participation and effective communication with service providers
• Conduct intake and enrollment activities, including gathering eligibility documents
• Refer and link ineligible referrals to appropriate services
• Process program discharges
• Assist clients with move-in and entitlements access
• Create and support implementation of individualized care plans with health entitlements and life skills
• Create and implement crisis response plans and educate on crisis intervention services
• Home visits and support meetings at least monthly
• Coordinate with CMHAWW and other partner agencies and stakeholders
• Provide substance use expertise and consultation to partner agency staff
• Participate in program development activities

Skills

Case management experience

First Aid/CPR

Transportation of clients

Confidentiality & documentation

Collaboration with partners

Education

College Diploma or University Degree in mental health/addiction/social services

Job description

About the Role:

The Supportive Addiction & Mental Health Housing (SAMH) Team works with individuals living in the community who are dealing with significant substance use issues as well as other complexities such as mental health, dual diagnosis, ABI, illness etc.) to enhance their quality of life through the provision of support to housing, support coordination, advocacy, and counselling. This program, delivered through a partnership between STC and Community Agencies including the Canadian Mental Health Association Waterloo-Wellington (CMHAWW) and the County of Wellington, Thresholds Homes and Supports and Stepping Stone.

The Intensive Case Manager will work independently in various community settings, including travelling across Guelph Wellington to complete home visits and to meet with service providers. Transportation of clients may also be required; Evening/weekend work is required on a rotational basis.

Role Type: Full time, Permanent

Number of Vacancies: 2 positions available

Hours of Work: Monday - Friday, days. Evening work required on a rotational basis (one day per week) and occasional work on Saturdays as part of a rotation

Location of Work: Guelph-Wellington and Wellington County. Primary Office for this role based out of Mount Forest, with occasional work out of Guelph locations

Why Work for Stonehenge?

• Enhanced vacation offered to all staff
• Paid Wellness days
• RRSP Matching Plan available
• Health and dental benefits (no employee co-pay)
  
• Employee and Family Assistance Plan available to all staff
• Personal and professional development opportunities

Qualifications:

• Completion of a College Diploma or University Degree relevant to mental health, addiction, or social services
• Minimum one year of progressive experience in addictions or mental health; experience in concurrent disorders or trauma informed practice an asset
• Experience in social service settings with working knowledge of case management systems and planning techniques
• Previous experience in housing preferred
• CSC Clearance conducted by PWGS Canada
• Standard First Aid/CPR, Level C
• Valid G Driver's License (G2 or G) and Satisfactory Motor Vehicle Record
• Reliable vehicle and willing to transport program participants
• Must provide proof from Insurance provider of 1) at least $2 million in general liability and 2) acknowledgement of scope of vehicle use by Insurance provider r

Role Overview:

Direct Case Management

• Intake and Assessment
• Process & accept referrals from community partners
• Obtain all appropriate consents & authorizations for clients' participation in the program and to ensure effective communication with other service providers providing linkages, resources, referrals, etc.
• Conduct intake and enrollment activities, to include assisting clients with gathering eligibility documents.
• Refer and link ineligible referrals to appropriate services and linkages;
• Process program discharges

Housing Assistance and Coordination of Care

• Assist clients with move-in and support access to entitlements (income, food support, lease coordination)
• Conduct comprehensive psychosocial re-assessments and update case management services plan a minimum of every six months to include progress toward goals, modifications and/or target dates
• Create and support implementation of individualized care plans including access to health care, entitlements, life skills, community integration, eviction prevention, and treatment as appropriate in collaboration with community partners
• Create and implement crisis response plans including educating clients on appropriate use of crisis intervention services
• Home visits and support meetings as required, as determined by client need and at minimum once per month
• Support clients to access primary health, and other health and social services provided internally or by community partners
• Maintain appropriate confidentiality and documentation standards as required by the Agency
• Work effectively and in collaboration with the broader Supportive Addiction & Mental Health Housing Team including staff of CMHAWW, as well as community partner Agencies, external service providers, landlords, the family/support networks of participants, and other stakeholders
• Provide substance use expertise and consultation to partner Agency staff teams, at shared care locations (i.e. Delhi St., Grace Gardens)
• Participate in program development activities as required

Administration and Reporting

• Involvement in program evaluation, data collection/inputintoEMRs (CaseWORKS)

Applications will be accepted until August 31, 2026 at 4pm.

We look forward to meeting you!

Stonehenge Therapeutic Community accommodates the needs of applicants throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Human Rights legislation. Should you require it, accommodation can be made at any point, upon request.

Stonehenge Therapeutic Community recognizes that diversity strengthens our community. We are committed to promoting diversity, equity, and inclusion in our workforce. We believe in equitable opportunities for all and encourage cultural diversity as part of the recruitment and selection processes. We welcome applications from qualified individuals from diverse backgrounds, experiences, abilities, and perspectives to enrich our collective growth and learning.