Support Center Technician I

Copeland; Dover; On-site; USD 62,000 - 75,000; Full time

Job summary

Copeland, a global climate technologies company, is seeking a Remote Support Center Technician to help power refrigeration and controls systems for food retail and commercial environments.

You will diagnose issues, provide remote and on-site assistance, and collaborate with field technicians and engineers to ensure reliable operation. The role requires 2 years in BAS/BMS, strong troubleshooting, and on-call availability.

Qualifications

• 2 years of experience in BAS, BMS, or facility control systems.
• Strong troubleshooting and problem-solving skills in electrical or control systems.
• Ability to collaborate effectively with customers, technicians, and engineers.
• Weekly on-call rotation availability.

Responsibilities

• Serve as the primary contact for clients and internal teams for technical assistance.
• Provide remote and on-site support to diagnose and resolve issues in refrigeration and control systems.
• Collaborate with field technicians and engineers to solve complex technical challenges.
• Maintain records of support requests and solutions.
• Generate system performance reports and recommend improvements.
• Create technical documentation and knowledge-base materials.
• Conduct training sessions and develop instructional resources.

Skills

BMS/BAS

Troubleshooting

Team collaboration

On-call availability

Food retail controllers

Field installation

Electrical prints

Job description

Remote

Remote - US

Full time

JR117526

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems.

You’ll collaborate closely with field technicians, engineers, and customers—helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you!

AS A SUPPORT CENTER TECHNICIAN, YOU WILL:

• Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems.

• Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits.

• Collaborate with field technicians and engineers to resolve complex technical challenges efficiently and effectively.

• Maintain accurate records of support requests, troubleshooting steps, and solutions provided.

• Generate reports on system performance and recommend improvements.

• Contribute to the creation of technical documentation and knowledge base materials.

• Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients.

WORK SCHEDULE

This position follows standard business hours, with participation in a rotating on-call schedule required.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS

• 2 years of experience in BAS, BMS, or facility control systems.

• Strong troubleshooting and problem-solving skills in electrical or control systems.

• Ability to collaborate effectively with customers, technicians, and engineers.

• Availability to participate in a weekly on-call rotation.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS

• Experience with food retail case controllers.

• Previous field or contractor installation experience.

• Proficiency in reading and troubleshooting electrical prints and communications systems.

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively .

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $62,000-$75,000 annually + an additional stipend when on-call shifts occur, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

#LI-KP1 #LI-Remote

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.