Application Support & Training Specialist – HVAC/R

Copeland Canada Inc.; Brantford; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance plans

Defined-contribution pension plan

Flexible time off including parental and holiday leave

Job summary

Copeland Canada Inc. is seeking an Application Support & Training Specialist in Brantford, ON. This role focuses on delivering application engineering support and comprehensive training programs for customers within the HVAC/R industry.

The ideal candidate will have strong technical knowledge and experience, alongside excellent communication skills. The position offers benefits including medical, dental, and vision insurance, and a defined-contribution pension plan.

Qualifications

• Strong technical knowledge of refrigeration and air conditioning systems.
• Proven ability to develop and deliver engaging technical training programs.
• Excellent communication skills in one-on-one, group, technical, and non-technical settings.
• Ability to anticipate customer needs and problem-solve effectively.
• Skilled in building strong internal and external networks.
• Commitment to customer experience and continuous improvement.

Responsibilities

• Deliver application support to OEMs, wholesalers, contractors, and end users.
• Provide detailed technical solutions for application, performance, and troubleshooting.
• Investigate product application issues and recommend solutions.
• Conduct inspections and equipment selections using Copeland tools.
• Deliver comprehensive training programs for internal and external audiences.
• Travel to customer sites and training facilities across Canada and the U.S.

Skills

Technical knowledge of refrigeration and air conditioning systems

Development and delivery of technical training programs

Excellent communication skills

Problem-solving abilities

Building internal and external networks

Commitment to customer experience

Education

High School Diploma

343+ years of HVAC/R industry experience

Commercial Refrigeration Mechanic certification or enrollment in technical college

Tools

Microsoft Office Suite

Job description

Job Summary

Application Support & Training Specialist – HVAC/R, Brantford, ON. Supports internal and external customers with application engineering, technical support, and delivery of training programs, while driving business development opportunities.

Key Responsibilities

Application Support

• Deliver best‑in‑class application support to OEMs, wholesalers, contractors, and end users.
• Provide detailed technical solutions for product application, performance, and troubleshooting.
• Investigate product application and quality issues, identify root causes, and recommend solutions.
• Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
• Make technical recommendations, challenge conventional thinking, and support business cases.
• Serve as an expert in compression technologies and Copeland products, understanding customer needs and identifying opportunities.

Training Specialist

• Deliver an annual training calendar aligned with sales, marketing, and technical services objectives.
• Create and deliver comprehensive training programs, including multi‑day courses on product, integration, installation, and service training for internal and external audiences.
• Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
• Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
• Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.

Qualifications & Competencies

• Strong technical knowledge of refrigeration and air conditioning systems.
• Proven ability to develop and deliver engaging technical training programs.
• Excellent communication skills in one‑on‑one, group, technical, and non‑technical settings.
• Ability to anticipate customer needs and problem‑solve effectively.
• Skilled in building strong internal and external networks.
• Commitment to customer experience and continuous improvement.

Education & Experience Requirements

Required: High School Diploma, 3+ years of HVAC/R industry experience, experience supporting OEMs, wholesalers, contractors, and end users, legal authorization to work in Canada and travel to the United States without employer sponsorship.

Preferred: Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or enrollment in technical college with a 313A certification goal, previous experience teaching or delivering technical training, proficiency in Microsoft Office Suite.

Benefits

• Medical, dental, and vision insurance plans.
• Defined‑contribution pension plan.
• Flexible time off, including paid parental leave, vacation, and holiday leave.

Equal Opportunity Statement

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status.