Supply Chain Assistant

KLONDIKE Lubricants Corporation; City of Langley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Open office space

Collaborative team culture

Growth opportunities

Modern technology

Job summary

KLONDIKE Lubricants Corporation is seeking a Supply Chain Assistant to support day-to-day supply chain activities across Canada and the U.S. The role collaborates with warehouses, carriers, customers, and internal teams to keep records accurate and on time.

The ideal candidate is organized, detail-oriented, and excels at follow-up, communication, and using Excel. Experience with ERP or SAP is a plus, and the team offers a collaborative environment with opportunities for growth.

Qualifications

• Strong organization and attention to detail across multiple shipments and priorities.
• Excellent follow-up and time-management to meet deadlines.
• Clear written and verbal communication with customers, carriers, warehouses, and internal teams.
• Customer-service mindset and proactive approach to solving day-to-day issues.
• Proficiency in Microsoft Excel and ability to learn new systems quickly.
• Experience with ERP/order management or transportation software (SAP preferred).

Responsibilities

• Coordinate day-to-day inbound and outbound shipments with warehouses, carriers, and internal teams.
• Track shipments and delivery timelines, follow up on exceptions.
• Provide shipment, delivery, pickup information and coordinate changes.
• Prepare, verify, and ensure shipping and order records are complete and accurate.
• Resolve order discrepancies and respond to issues.
• Assist with customer order entry and related activities.
• Maintain supply chain tracking tools and prepare routine reports.
• Coordinate carrier damage claims and related documentation.
• Support invoice reviews and investigate discrepancies.

Skills

Organized

Attention to detail

Proactive follow-up

Communication

Excel proficiency

ERP experience

SAP familiarity

Tools

Excel

ERP systems (SAP)

Order management software

Job description

For over 35 years, KLONDIKE Lubricants Corporation has been challenging the status quo and become the leading independent lubricant brand in Canada. With KLONDIKE’s main concentration being across Canada and the Western U.S., it serves over 1,400 distributor locations with a complete offering of 700 SKUs across 10 product families ranging from engine oils, hydraulic fluids, transmission fluids, greases, specialty chemicals, coolants, process oils and food grade lubricants. KLONDIKE currently partners with five main dealer types: (i) diversified aftermarket auto parts providers, (ii) fuel and lubricant distributors, (iii) agricultural distributors, (iv) general industrial distributors, and (v) industrial OEM dealers.

Through these channels, the Company serves a diverse set of end markets and covers over 95% of market applications, including heavy-duty equipment, marine, automotive, agriculture, construction, manufacturing, forestry, mining, food grade and oil and gas.

A national success story, KLONDIKE has consistently achieved sales growth since 2015. This is largely a result of the company’s focus on helping its distributors grow their business through capturing opportunity, and its commitment to never sell directly to end users or mass merchandisers. The result is loyal customer behavior as evidenced by their best-in-class revenue retention metrics.

Additionally, KLONDIKE has expanded its warehousing and delivery capacity to answer the wide-ranging and specialized needs of the Canadian marketplace and more recently into the U.S. market. The Company has achieved a market leading position in Canada, with significant room for future growth, and is rapidly expanding into the U.S. KLONDIKE has achieved these results organically, experiencing rapid growth in every territory it enters while remaining profitable throughout.

The Business Model and the “WHY”

KLONDIKE’s growth has been driven by disrupting the market through its Unique Selling Proposition (USP), which is a consultative sales approach. This has resulted in the Company gaining significant share from local and global oil and gas majors alike:

• Consultative approach supports distributor end-market expansion. In addition to providing a full range of products, KLONDIKE’s experienced Business Development Managers (BDMs) add value through their own knowledge, advice/training, and end-user “detailing” (i.e., sales calls). The BDMs also “quarterback” the various support teams the company offers such as technical, marketing, client care, digital, tele-marketing and data including prospect lists to support distributors’ expansion into new end markets and capture opportunity. Personalized consultative support such as annual strategy meetings with key dealer stakeholders to set up an annual roadmap for success sets KLONDIKE apart from its competition.
• Distributed nationwide inventory. The Company sells its 650 SKUs through a network of 1,400 distributor locations across Canada and the U.S., who in turn carry millions of liters of lubricant on their own shelves.
• Unparalleled customer service and direct access to key decision makers: KLONDIKE provides a personalized level of service that makes dealers feel valued across the Company. The empowered Client Care team works directly with the distributor to give them the quickest response times and solutions to their inquiries. BDMs know distributors’ stakeholders on a first name basis and working with their teams regularly allows them to capitalize on their strengths in the market.
• KLONDIKE price positioning supports maximum distributor growth. KLONDIKE is in the middle-market for pricing. This market position allows for maximum growth by attracting price-based consumers through the many features of the range for small increase and gives savings to the global brand buyer while maintaining consistent or better product performance and specifications. It’s value for money is unmistakably the best in the market when incorporating the quality of the product, complete product offering, the benefit of the complete support program and advantage of the loyal partnership.
• Distributor growth support leads to brand loyalty. Through its commitment to distributors’ growth and disciplined approach to never sell directly to end users or to mass merchandisers, KLONDIKE earns distributors’ loyalty and this partnership benefits from growing sales for its products year over year. This translates into KLONDIKE’s “WHY”: We Grow Independent Business.

POSITION OVERVIEW

Supply Chain Assistant Profile:

The Supply Chain Assistant is an organized, proactive contributor who helps keep KLONDIKE's day-to-day supply chain activities moving accurately and on time. This role works and supports closely with warehouses, carriers, customers and internal teams throughout the order life cycle, maintains reliable records and reports, and makes sure questions or issues are followed through to resolution.

The ideal candidate is someone who enjoys a fast-paced environment, is naturally strong at following up, and takes pride in keeping details organized. The role provides broad exposure to logistics, operations, customer service reporting, and supply chain systems across Canada and the U.S.

Who You Are

Organized, detail-oriented, and keeping track of several priorities at once is where you shine. You follow up when something needs attention, meet deadlines, and make sure details and records are accurate. Good communication is essential in your everyday work, whether you’re speaking with customers, carriers, warehouses, or coworkers.

When an issue comes up, you’re comfortable looking into it, finding a solution when you can, and asking for help when needed. You work well on your own but also enjoy being part of a team. You’re comfortable using Excel, other Microsoft Office tools and can learn new systems quickly.

Key Responsibilities

Shipment & Delivery Coordination

• Coordinate day-to-day inbound and outbound shipments with warehouses, carriers, and internal teams to meet KPI targets.
• Track shipments and delivery timelines, proactively follow up on exceptions, and ...
• Provide customers and internal teams with shipment, delivery, pickup information, and coordinate changes when required.
• Prepare, verify, and ensure the completeness and accuracy of shipping and order records.
• Work with external and internal teams to resolve order discrepancies, delivery exceptions, and any order supply chain issues that arise.
• Assist with customer order entry and other transactional activities when additional support is required.
• Maintain Supply Chain tracking tools and prepare routine reports to provide visibility into shipments, orders, and open issues.
• Coordinate carrier damage claims, gather supporting documentation, and follow up until each claim is resolved.
• Support invoice reviews and help investigate billing or service discrepancies, as needed.

Team & Process Support

• Provide general administrative support to the Supply Chain team and help keep day-to-day priorities organized and moving.
• Identify gaps or recurring issues in shipment records, processes, and raise them so the team can improve how they work.

Skills & Experience

• Strong organization and attention to detail, with the ability to stay on top of multiple shipments, tasks, and priorities.
• Excellent follow-up and time-management skills with a reliable approach to commitments and deadlines.
• Clear, professional written and verbal communication with customers, carriers, warehouses, and internal teams.
• A customer-service mindset and a practical, proactive approach to solving day-to-day issues.
• Strong data-entry and record-keeping skills with a focus on accuracy and completeness.
• Proficiency in Microsoft Excel and other Microsoft Office tools, with confidence learning new systems and software.
• Able to identify issues, investigate available information, and know when to resolve or elevate them.
• Comfortable working independently while collaborating closely with a fast-moving team.
• Previous experience in logistics, supply chain, customer service, or administrative coordination is an asset.
• Experience with ERP, order management, or transportation systems is an asset (SAP preferred).

What We Offer

• A high-performance environment where you will grow and take your career to the next level.
• New, open office space with modern design and the latest communication technology.
• An intensely collaborative team and culture, where decision velocity and results are primary markers of success, but where people are at the heart of it all.
• A market-leading mindset where creative solutions are not only encouraged but rewarded.