Supervisor Train Operations

Alstom; Toronto; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Long-term career development

Comprehensive social coverage

Dynamic reward package

Learning and development programs

Job summary

Alstom is seeking a First-Line Supervisor for Train Operations in Toronto, Ontario. This role involves leading and supervising train operations to ensure safety and quality service within the Metrolinx system.

Ideal candidates will have a minimum of five years experience in the rail industry, with strong leadership and communication skills. The position offers competitive salary ranging from $90,000 to $125,000, excellent career development opportunities, and a comprehensive benefits package.

Qualifications

• Minimum five years of experience in rail industry.
• Rules Qualification and Canadian Rail Operating Rules (CROR) certification is an asset.
• Strong ability to lead and develop teams.

Responsibilities

• Ensure compliance with corporate policies and regulations.
• Coordinate and supervise Train Operators for safe operations.
• Monitor performance and collaborate for daily performance improvement.
• Investigate incidents and recommend corrective actions.

Skills

Leadership

Customer service

Communication skills

Coaching

Education

Secondary school diploma

Job description

First-Line Supervisor, Train Operations – Toronto, Ontario

Lead and supervise train operations across the Metrolinx system, ensuring safety, efficiency, and customer service, and coordinate with operations, maintenance, and regulatory authorities.

Responsibilities

• Ensure all transportation and customer service activities comply with corporate policies, regulations, and Canadian Rail Operating Rules.
• Coordinate, direct, and supervise Train Operators to safely operate trains and provide quality service on schedule.
• Monitor train performance, address deviations, and collaborate with Metrolinx and host railway officers to ensure daily performance.
• Provide on‑job training and coaching for Train Operators; support development of follow‑up training programs.
• Investigate customer complaints, accidents, injuries, rule violations, and incidents, recommend corrective actions.
• Respond to accidents, derailments, or disruptions; coordinate maintenance activities for swift return to normal operations.
• Serve as liaison with the Transportation Safety Board and Transport Canada inspectors for operations and investigations.
• Contribute to the development of a Safety Management System meeting regulatory requirements.

Qualifications

• Secondary school diploma.
• Minimum five years experience as a Locomotive Engineer, Conductor, or similar rail industry role.
• Preferred experience as a Railway Supervisor, Trainmaster, Superintendent, or crew‑management role.
• Rules Qualification and Canadian Rail Operating Rules (CROR) certification (asset).
• Strong English communication skills, verbal and written.
• Ability to work different shifts as required.
• Demonstrated ability to lead, coach, and develop teams in a fast‑paced environment.

Benefits

• Competitive salary $90,000–$125,000, based on experience and qualifications.
• Long‑term career development and leadership opportunities in the rail industry.
• Learning and development programs.
• Dynamic reward package with comprehensive social coverage (life, medical, pension).

Use of AI in Hiring

We do not use artificial intelligence in the recruiting process for this role.

Interview Process & Candidate Communication

Candidates will receive the hiring decision within 45 days of their final interview.

Accessibility & Equal Opportunity

We are an equal‑opportunity employer and are committed to providing accommodation throughout the recruitment process. You are encouraged to contact [e-mail] with references to the job requisition.

Equal Employment Opportunity

Alstom does not discriminate on the basis of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other protected basis. All employment is based on merit and professional competence.