Supervisor, Tim Hortons, Part Time

Chartwells Higher Education; Edmonton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Chartwells Higher Education in Edmonton, AB is seeking a Restaurant Supervisor to lead shift operations at our Tim Hortons location. You will coach team members, ensure service standards, handle cash, and uphold safety and cleanliness.

The role requires strong communication, reliable leadership, and the ability to thrive in a fast-paced setting. Weekend, evening, and holiday availability is essential; you will help meet sales and productivity goals while delivering outstanding guest experiences.

Qualifications

• Experience in food service or retail supervision preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling skills.
• Flexible availability including weekends, evenings, and holidays.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures , including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards .
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Skills

Team leadership

Problem solving

Time management

Reliability and accountability

Education

High school diploma or equivalent

Job description

67334-NAIT-Tim Hortons CA | 67334
Room CAT201
Feltham Centre (CAT)
EDMONTON, AB T5G 2R1, CAN

Key Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures , including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards .
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service, quick service restaurant, or retail supervision preferred.
• Strong leadership and communication skills .
• Ability to work in a fast-paced environment .
• Basic math and cash handling skills.
• Flexible availability, including weekends, evenings, and holidays .
• Knowledge of food safety and sanitation practices .

Skills and Competencies

• Team leadership
• Problem-solving
• Time management
• Reliability and accountability

Working Conditions

• Standing for extended periods.
• Lifting up to 25 lbs .
• Working in a fast-paced restaurant environment.
• Exposure to kitchen equipment, hot beverages, and food preparation areas.