Supervisor, Retail Security

LCBO; Toronto; Hybrid; CAD 63,000 - 109,000; Full time

Job summary

A leading company seeks a Manager, Retail Security Resource Protection to ensure the safety of its stores and staff. This hybrid role involves supervising security personnel, investigating incidents, and managing security systems. The ideal candidate will have significant experience in security, excellent communication skills, and relevant educational qualifications. Join LCBO to make a positive impact in maintaining a secure retail environment.

Benefits

Employee & Family Assistance Program

Defined Benefit Pension

Discounts on products and services via Workperks

Qualifications

• Minimum 5 years’ experience in security, preferably in retail or government.
• Valid First Aid and CPR certification required.
• Proficiency in MS Word and security monitoring equipment.

Responsibilities

• Oversee the Retail contract security program and ensure compliance.
• Investigate security incidents and provide risk-reduction recommendations.
• Manage HQ security systems, access control, and conduct electronic sweeps.

Skills

Communication

Organizational skills

Crisis Management

Education

Post-Secondary Certificate in Security Administration/Police Foundations

Degree in Criminal Justice

Tools

MS Word

Outlook

Security monitoring equipment

Job description

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay

$63,457.00 - $108,105.00

Job Posting Description:

This is a hybrid role #LI-Hybrid

Reporting to the Manager, Retail Security Resource Protection , this role ensures the security and safety of LCBO retail stores, staff, and property by supervising a team of LCBO Resource Protection members and contract security personnel. This role involves crisis support, investigating criminal activity, and mitigating corporate risk.

If you are a dedicated security professional, come join the LCBO and help ensure the safety of our retail stores and staff !

About the Role

• Oversee the Retail contract security program and ensure compliance.

• Investigate security incidents and provide risk-reduction recommendations.

• Manage HQ security systems, access control, and emergency responses.

• Supervise video evidence review and support the Video Unit Coordinator.

• Conduct electronic sweeps, manage security installations, and develop safety policies.

• Validate access requests, review incident reports, and approve security-related payments.

• Assist is contract security company audits .

• Visit LCBO Retail Store locations and meet with Retail staff re: guarding and LCBO equipment concerns .

• After-hours support may be required .

About You

• Post-Secondary Certificate in Security Administration/Police Foundations or equivalent.

• Minimum 5 years’ experience in security, preferably in retail or government.

• Experience contract management and RFP/Procurement process .

• Valid First Aid and CPR certification.

• Strong communication , administrative, and organizational skills.

• Proficiency in MS Word, Outlook, and security monitoring equipment.

• Ability to travel throughout Ontario as needed.

Preferred:

• Degree in Criminal Justice or related field.

• Experience in retail security and law enforcement.

• Additional certifications like Use of Force, Crisis Management, and CPP designation.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks , and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued . Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation .

Please submit your resume via Workday by 11:59pm on the deadline date . We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application . When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Telephone: [phone]

E-mail: [e-mail]

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

June 16, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.