Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)

SCM Insurance Services; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

SCM Insurance Services seeks a Supervisor for Municipal Claims. This full-time remote role involves leading a team, managing government liability claims, and ensuring high service levels. Ideal candidates will possess extensive claims experience and strong leadership qualities, contributing to a diverse and inclusive environment.

Qualifications

• 7-10 years of casualty claims experience required.
• Experience in supervising teams and leading adjusters highly valued.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead and manage claims processing with a focus on change initiatives.
• Provide coaching, feedback, and performance management for examiners.
• Handle governmental liability claims and direct investigations.

Skills

Leadership

Communication

Analytical Skills

Problem-Solving

Customer Service

Education

College diploma or equivalent education

CIP designation

Tools

MS Office

Job description

Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)

Join SCM Insurance Services as a Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada) .

Company Overview

ClaimsPro LP - International Programs Group (IPG) is an independent Third-Party claims Administrator providing services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, and organizations with high deductibles or self-insured retention. Operating across Canada from Toronto, Montreal, and Vancouver, IPG employs specialized senior and desktop examiners, licensed nationwide. Visit internationalprogramsgroup.com .

While this role is primarily remote, attendance at the office may be required for training, client, or team meetings with advance notice.

Role Responsibilities

• Lead and champion change initiatives.
• Mentor, inspire, and challenge examiners to achieve their potential and foster a strong team environment.
• Provide coaching, feedback, and performance management to ensure service levels are met.
• Assist the Manager of the Public Sector Group as needed.
• Act as an examiner for Lloyds accounts, providing prompt and fair claims service.
• Manage governmental liability claims and examine complex liability cases.
• Direct field adjusters during investigations.
• Settle claims directly with claimants or their representatives.
• Handle claims payments and settlements through trust accounts.
• Coordinate with stakeholders to meet client needs.

Qualifications

• College diploma or equivalent education / experience.
• CIP designation is an asset.
• 7-10 years of casualty claims experience, including professional lines.
• Supervisory or team leadership experience is an asset.
• Experience with professional liability and complex coverage analysis.
• Experience with Lloyd’s claims is a clear advantage.
• Ability to lead adjusters at all levels and work effectively in teams.
• Effective communication skills, both written and oral.
• Positive attitude and customer service focus.
• Strong analytical and organizational skills.
• Proactive problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Proficient in MS Office and capable of navigating various systems in a paperless environment.

SCM Insurance Services values diversity and inclusion. Accommodations are available upon request during the recruitment process.

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Supervisor Municipal • Toronto, ON, Canada