Supervisor, Restaurants and Banquets- Flex - Year Round

Alterra Mountain Company; The Blue Mountains; On-site; CAD 28,000 - 37,000; Full time

Benefits offered by this job

Free access to Blue Mountain

Meal discounts

Retail discounts

Wellness resources

Employee events

Job summary

Blue Mountain Resort Company seeks a frontline supervisor to lead restaurant and banquet operations, ensuring exceptional guest service and efficient service flow. You will coach staff, conduct evaluations, manage scheduling, and collaborate with leadership to meet budget and quality standards.

You will build strong guest relationships, oversee inventory, and support POS/billing processes. Flexibility to work extended hours and weekends is required in a dynamic resort setting.

Qualifications

• Smart Serve certification is required.
• Experience supervising busy service operations.
• Ability to work all shifts including weekends.

Responsibilities

• Lead frontline operations by supervising team members and ensuring exceptional guest service.
• Provide ongoing coaching, conduct performance evaluations, and address performance concerns.
• Build relationships with guests and group organizers to deliver a seamless experience.
• Order and maintain inventory; manage labour and scheduling to meet budgets.
• Support POS programming and billing for guests/groups; assist in other F&B operations as needed.

Skills

Guest service

People management

Coaching

Scheduling

Job description

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

FLEX - YEAR ROUND

WAGE-$23.55

WHAT WILL I BE DOING?

The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services.

• Establish clear service standards and expectations for team members and supervise daily operations, provide ongoing coaching and recognition, and promptly address and document any performance concerns.
• Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals.

• Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience.
• Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership.
• Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow.
• Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency.
• Based on business volumes, may be required to work in other F&B operations for extended periods of time
  • Develop and manage employee schedules, adjusting labour levels based on business volumes and group activity.
  • Ensures tactical processes and standards are followed to support the achievement of the Strategic Plan.
  • Ensures that daily expenses and labour schedules meet daily budget allocations.

WHAT DO YOU NEED FROM ME?

• Smart Serve
• Previous Supervisor experience in a busy operation
• Able to work all shifts including weekends
• Reliable transportation

THIS ADVERTISED POSITION IS FOR A CURRENT OPPORTUNITY

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.