Retail Support Agent (6-months)

AMA - Alberta Motor Association; Calgary; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits with payroll deductions

Vacation pay with every paycheck

AMA discounts for members

Unlimited learning opportunities

Job summary

AMA - Alberta Motor Association in Calgary is seeking a friendly, customer‑oriented individual to join our Member Services team. You will assist members with memberships, registry items, travel products and services, and promote AMA offerings with a welcoming smile.

The role emphasizes problem‑solving, strong communication, and the ability to handle multiple transactions accurately in a fast‑paced retail environment. In‑office work model with opportunities to grow within the organization.

Qualifications

• Customer service experience in a fast-paced retail or service environment.
• Strong communication and interpersonal skills.
• Ability to promote AMA products and services to members.

Responsibilities

• Provide outstanding customer service and support to members, promoting AMA products and services.
• Complete membership, basic registry and travel product transactions accurately and confidentially.
• Engage members to determine needs and handle retail transactions within centers.
• Provide back-up for Member Services Coordinators.
• Assist with admin tasks: hold support, printing, inventory, gift cards, cash handling.
• Match member needs with the right AMA representative for complex requirements.

Skills

Customer service

Communication

Sales

Retail experience

Administrative experience

Education

High school diploma

Job description

YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS.

The Opportunity

Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and is ready to help someone in need. If this sounds like you, then you’re just the kind of person we’re looking for in our Member Services team. We need someone who can provide exemplary customer service and support to our Member Services Teams. A welcoming face who goes above and beyond to help our members with retail items and membership products and services. You might say that our ideal candidate is part detective, part problem-solver, part psychic and a local travel bug — in other words, you enjoy taking the time to understand and anticipate members’ needs then dig deep to find just the right answers, no matter what team in the city needs your particular set of skills.

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you to feel supported throughout your journey with us.

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Work for one of the most trusted brands in Canada.
• Competitive wage.
• Benefits if you choose to receive them (with payroll deductions).
• Vacation pay is added to each paycheque.
• Great AMA discounts.
• Unlimited learning opportunities!

Who You Are

• You love the fact that every day on the job is different from the last – and you’re excited at the opportunity to always be learning something new, often in new environments too.
• You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
• You’ve got mad skills when it comes to thinking on your feet in a fast‑paced environment.
• You welcome the opportunity to face a challenge head‑on and know how to handle even the toughest situation with patience and grace.
• You've made it your personal mission to take customer service to the highest possible level.

How You’ll Make An Impact

• Report to the Assistant Manager, Member Services.
• Provide outstanding customer service and support to our members, keeping on top of and promoting appropriate AMA products and services.
• Complete membership, basic registry and entry level travel product and service transactions – accurately, confidentially and in a timely manner.
• Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers. (Retail transactions include but are not limited to: membership support, gift card sales, movie pass sales, International Driver’s Permits, road test check‑ins, Parks Canada passes, Driver’s Education programs, ski passes, passport photos, basic registry services, and other retail items sold in center).
• Provide back‑up for our Member Services Coordinators.
• Various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned.
• Assess member needs and match with the appropriate representative best qualified to complete the relevant product and/or service. This will be most critical where specialization is required for complex customer needs.

What You Bring To The Table

• You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
• You’re no newbie to customer service with 1-2 years of retail and/or administrative experience.
• Your awesome attitude and genuine desire to help people is what matters most in this job.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you to feel supported throughout your journey with us.

Work Model

In-Office