Supervisor, Ramp

Transat AT; Dorval; On-site; CAD 55,000 - 75,000; Full time

Job summary

Transat AT is seeking a Ramp Services Supervisor to oversee ramp teams and ensure safe, efficient operations at the airport. The role emphasizes enforcing airline policies, supervising baggage handling, and coordinating with authorities to maintain safety standards.

The candidate should bring multiple years in ramp operations, leadership and bilingual English/French abilities, plus availability for varied shifts. Industry knowledge and a proactive coaching approach are essential.

Qualifications

• Minimum of five (5) years of experience in aviation/airline, Ramp Agent or Ramp Team Lead.
• Two (2) years of experience in employee management.
• Must hold a valid Class 5 driver’s license.
• CIZR card and DA ramp permit (an asset).
• Knowledge of Transport Canada regulations governing airlines, CBSA and USCBP regulations.
• Extensive experience in ground operations and flight operations understanding.
• Excellent organizational and problem-solving skills with strong teamwork and leadership abilities.
• Flexible and available to work day, evening, night, weekends and holidays.
• Proficient in spoken and written French and English.

Responsibilities

• Supervise the work teams for ramp services.
• Ensure compliance with airport policies and baggage handling procedures.
• Conduct station inspections and implement corrective actions.
• Provide coaching and mentoring to operational teams.
• Manage station delays, emergency events and irregular operations.
• Coordinate with airport authorities and government agencies.
• Maintain and analyze ramp service reports.

Skills

Team leadership

Safety culture

Communication

Problem solving

Bilingual French/English

Education

High school diploma or equivalent

Tools

CIZR card

DA ramp permit

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The individual in this role is responsible for supervising and ensuring the proper functioning of ramp service operations, making sure they meet Air Transat's high standards and safety requirements. As an ambassador for the company, the supervisor will also promote and maintain a safety culture at all times.

Responsibilities

• Supervise the work teams for ramp services;
• Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of baggage, both in terms of arrivals and departures.
• Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
• Provide coaching and mentoring to operational teams
• Manage station delays, emergency events and irregular operations
• Work closely with airport authorities, government agencies
• Managing various reports related to ramp services

Qualifications

• High schoolor equivalent experience related to the field (an asset).
• Minimum of five (5) years of experience in the aviation/airline industry, as a Ramp Agent and/or Ramp Team Lead.
• Two (2) years of experience in employee management.
• Must hold a valid Class 5 driver’s license.
• CIZR card and DA ramp permit (an asset).
• Knowledge of Transport Canada regulations governing airlines, as well as regulations from the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (USCBP).
• Extensive experience in ground operations and a solid understanding of flight operations.
• Excellent organizational and problem-solving skills, with strong teamwork and leadership abilities.
• Flexible and available to work various shifts based on operational needs (day, evening, night, weekends, and holidays).
• Proficient in spoken and written French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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