Supervisor, Ramp

Air Transat; Dorval; On-site; CAD 52,000 - 66,000; Full time

Job summary

Air Transat in Dorval, Quebec, is seeking a Ramp Supervisor to oversee ramp service operations, ensuring safety and efficiency in all activities from baggage handling to ground movements. As a visible company ambassador, you will promote a safety culture while coordinating with teams and stakeholders at the airport.

The ideal candidate has substantial aviation experience, strong leadership and problem-solving skills, bilingual French and English, and the ability to adapt to varying shifts,

Qualifications

• Minimum five (5) years in aviation/airline industry as Ramp Agent and/or Ramp Team Lead.
• Two (2) years of experience in employee management.
• Must hold a valid Class 5 driver’s license.

Responsibilities

• Supervise the work teams for ramp services.
• Ensure compliance with Air Transat's airport policies and procedures regarding baggage handling for arrivals/departures.
• Conduct station inspections and identify corrective actions, ensuring implementation.
• Provide coaching and mentoring to operational teams.
• Manage station delays, emergency events and irregular operations.
• Collaborate with airport authorities, government agencies.
• Prepare and manage ramp-related reports.

Skills

Ramp supervision

Leadership

Safety compliance

Communication

Bilingual FR/EN

Education

High school diploma or equivalent

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The individual in this role is responsible for supervising and ensuring the proper functioning of ramp service operations, making sure they meet Air Transat's high standards and safety requirements. As an ambassador for the company, the supervisor will also promote and maintain a safety culture at all times.

Responsibilities

• Supervise the work teams for ramp services;
• Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of baggage, both in terms of arrivals and departures.
• Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
• Provide coaching and mentoring to operational teams
• Manage station delays, emergency events and irregular operations
• Work closely with airport authorities, government agencies
• Managing various reports related to ramp services

Qualifications

• High schoolor equivalent experience related to the field (an asset).
• Minimum of five (5) years of experience in the aviation/airline industry, as a Ramp Agent and/or Ramp Team Lead.
• Two (2) years of experience in employee management.
• Must hold a valid Class 5 driver’s license.
• CIZR card and DA ramp permit (an asset).
• Knowledge of Transport Canada regulations governing airlines, as well as regulations from the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (USCBP).
• Extensive experience in ground operations and a solid understanding of flight operations.
• Excellent organizational and problem-solving skills, with strong teamwork and leadership abilities.
• Flexible and available to work various shifts based on operational needs (day, evening, night, weekends, and holidays).
• Proficient in spoken and written French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.