Supervisor, Provisions

Provisions Whistler; Whistler; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Ski pass loan program

20% dining discount

Job summary

Provisions Whistler is a neighborhood cafe that serves coffee, breakfast sandwiches, and made-to-order meals. The FOH Supervisor collaborates with the Store Manager to drive service, train the FOH team, and uphold brand standards while delivering warm hospitality to guests and staff.

The role requires at least 1+ years in a high-end cafe or restaurant, strong communication skills, and the ability to stand long hours.

Qualifications

• 1+ years of experience in a high-end cafe and/or service in a restaurant.
• Food Handlers License an asset
• Serving it Right
• Problem-solving and delegation skills
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time
• Able to lift 50 pounds

Responsibilities

• Lead with urgency and attention to detail during service.
• Communicate effectively with FOH and BOH team members.
• Train and guide the FOH team to achieve daily excellence.
• Interact with guests and vendors with genuine hospitality.
• Maintain dining room, storage, and shared spaces.
• Prepare store for daily service and breakdown of stations.
• Cash out and perform end-of-day reporting.
• Execute service steps with efficiency and grace.
• Resolve guest conflicts and follow up on service issues.
• Demonstrate espresso expertise and maintain equipment.
• Update menu items in digital systems daily.
• Advise guests on allergies/restrictions and accommodations.
• Show knowledge of Health Department standards.

Skills

Verbal communication

Written communication

Bilingual potential

Problem-solving

Delegation

Team leadership

Job description

The FOH Supervisor,in collaboration with the Store Manager, will work closely with the leadership team to drive service each day and inspire team members to work together and hold one another accountable to the brand standards. The Supervisor is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all Front of House stations, including Barista, Cashier and Food Running.

What you’ll do

• Work with a sense of urgency and attention to detail at all times
• Effectively communicate with all FOH and BOH team members throughout service
• Training and guiding the FOH team to ensure excellence and success in each day
• Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars
• Ensure excellent maintenance of the dining room as well as storage areas and shared FOH/BOH spaces in the facility
• Get the store ready for daily service, including set-up of all stations; and for breakdown of all stations and deep cleaning at the end of the service
• Cashing out and EOD reporting
• Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense of urgency throughout the service
• Provide guest conflict resolution and following up on any service issues
• Demonstrateexpertise on all thing’s espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service
• Responsible for menu updates in digital systems including daily updates of item counts
• Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations
• Demonstrates deep knowledge of Health Department standards

What we need from you

• 1+ years of experience in a high-end cafe and/or service in a restaurant
• Food Handlers License an asset
• Serving it Right
• Problem-solving and delegation skills
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time
• Able to lift 50 pounds

What you’ll get from us

• Hourly rate of $21/hr plus tips*
• Ski pass loan program
• 20% dining discount throughout the Toptable family of restaurants

About Provisions Whistler

Provisions is your neighborhood cafe with everything you need throughout the day to dine in or take away.

We open early in the morning with coffee, fresh baked goods, and breakfast sandwiches. Throughout the afternoon and evening, we offer made-to-order sandwiches, slow-roasted rotisserie chicken, seasonal sides, and a selection of beer and wine to toast the day.

Part of Toptable Group, one of Canada leading restaurant groups.Led by Culinary Director, James Walt.